Customer Success Manager

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🕒 March 31

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Pathmonk

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

💰 Seed Round on 2022-06

Artificial Intelligence • eCommerce • SaaS

Pathmonk is a platform offering AI-powered website personalization aimed at increasing conversions and lead generation. It utilizes real-time behavioral data to personalize user experiences without relying on cookies, providing insights into user interactions and optimizing marketing strategies. Pathmonk serves a variety of industries, providing tailored solutions for e-commerce, SaaS, and service-based businesses to enhance sales and customer engagement.

📋 Description

• Establish a trusted relationship with Pathmonk’s clients • Solve customer issues by developing expertise in relevant product areas and by learning to troubleshoot a diverse range of customer issues • Engage 1:1 with customers during launch and with targeted customers to ensure adoption and mature use of Pathmonk • Provide fast, accurate and personalized communication to Pathmonk users through: email, zoom calls and live chat • Maintain our knowledge base to improve the accuracy of the support we provide to customers • Drive and lead the renewals process in collaboration with the sales team to preserve and enhance customer contracts and relationships • Partner with cross-functional team members to translate business needs and product requirements into new solutions for customers • Help drive customer references and case studies

🎯 Requirements

• 2+ years relevant experience in customer success & support • Strong interpersonal skills quickly building customer relationships. • Enjoy teaching customers at all levels of technical proficiency • Great communicator, proficient in both verbal and written English/language and enjoy crafting clear and concise messages to customers • Solid understanding of SaaS applications • Creative problem solving under pressure when working through customer issues • Consistent track record of achieving personal and team goals.

🏖️ Benefits

• 25 days of paid vacation per year • High quality equipments • Team Meetup Events (trips, activities, etc) • Free Gym (we pay for the gym or sport activity of your choice) • Individual learning & development plans to support you in your role & career • Remote work