Call Center Agent

🔥 0 minutes ago

🌲 North Carolina, Tennessee, +1 more states – Remote

🌲 North Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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PATLive

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1990

🤝 B2B

☁️ SaaS

B2B • SaaS

PATLive is a company that offers 24/7 live answering services using a team of friendly, US-based virtual receptionists. For over three decades, they have specialized in helping businesses handle their phone calls and web chats, acting as a seamless extension of the client's team. Their services include message taking, call screening and transfers, lead collection, scheduling, and more, all aimed at providing an engaging and helpful experience for each customer interaction. PATLive also provides a range of tech solutions, including web and mobile apps, powerful online reporting, and extensive software integrations, all of which enhance connectivity and service delivery. Their services are customizable, affordable, and designed to grow with the needs of a business.

📋 Description

• Inbound Call Management: Handle a high volume of incoming calls for the the Florida Department of State, Division of Elections, assisting Florida voters, ensuring every caller receives outstanding service. • Exceptional Customer Care: Deliver courteous, professional, and accurate assistance to all incoming callers, ensuring an excellent service experience from start to finish. • Effective Resolution: Actively listen to and resolve caller questions and concerns with clarity, patience, and empathy. • Professional Phone Presence: Maintain a clear, confident, and articulate verbal demeanor, serving as a positive and trusted voice. • Engaging Communication: Translate complex information into friendly, easy-to-understand guidance while building a strong rapport with callers. • Compliance & Quality Assurance: Strictly adhere to established program guidelines, operational policies, and standard call-handling procedures to ensure quality control.

🎯 Requirements

• Exceptional Communication: You possess excellent interpersonal skills, demonstrating friendliness and patience in a fast-paced, high-volume call environment. • Full-Time Availability: You are available to work a consistent Monday through Friday schedule, 8:00 AM to 5:00 PM ET. • Technical Proficiency: You are comfortable using computers and navigating various software applications. • Dedicated Workspace: You have a quiet, distraction-free home office environment. • Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload. • Professional Equipment: A high-quality wired USB plug in headset, keyboard, and mouse are required for optimal performance. • Background Check: You are able to pass a background check. • Residency Requirement: We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying.

🏖️ Benefits

• Remote Work Flexibility: Enjoy the convenience and comfort of working from your dedicated home office space. • Comprehensive Paid Training: Receive thorough training to ensure your success in the role. • Robust Benefits Package: • Medical, Dental, and Vision Insurance • Life Insurance • Supplemental Benefits • 401K Retirement Savings Plan • Generous Time Off: Benefit from paid holidays and paid time off.