Workforce and Reporting Manager – Call Center

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TechOp Solutions International

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔐 Security

🏛️ Government

🏢 Enterprise

Security • Government • Enterprise

TechOp Solutions International is a company that provides a dynamic and unique blend of operational and technical expertise. They specialize in offering comprehensive solutions by being more operational than technologists and more technical than operators, which allows them to deliver distinctive services. With decades of experience, TechOp Solutions has worked with federal, state, local, and private organizations, including the Department of Homeland Security, the United States Marine Corps, and the Department of Defense, helping them prepare for and respond to security threats. They offer a team-oriented work environment with competitive salaries and benefits, promoting both professional and personal growth for their associates.

📋 Description

• Develop workforce forecasts and staffing plans to support operational requirements. • Manage employee scheduling and workforce optimization activities. • Produce daily, weekly, monthly, quarterly, and annual operational reports. • Develop executive dashboards, performance metrics, and ad hoc reporting. • Analyze workforce trends, operational data, and key performance indicators. • Collect, document, and evaluate business and technical requirements. • Configure and maintain workforce management and reporting systems. • Recommend process improvements through data analysis and operational insights • Perform additional duties as assigned

🎯 Requirements

• Bachelor's degree from an accredited institution. • Minimum five (5) years of experience in workforce management, reporting, business intelligence, or contact center operations. • Experience with workforce management software, reporting tools, and Microsoft Excel. • Strong analytical, problem-solving, and communication skills. • Must meet security eligibility requirements.

🏖️ Benefits

• TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.