Bilingual Call Center Rep – Relationship Coordinator

🔥 11 minutes ago

🦌 Connecticut, New Jersey, +1 more states – Remote

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $48.6k - $66k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

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Healthfirst

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

⚕️ Healthcare Insurance

💸 Finance

Healthcare Insurance • Finance • Medicare

Healthfirst is a health insurance provider dedicated to helping New Yorkers access affordable health coverage for individuals and families. With over 30 years of experience, Healthfirst offers a range of plans including Medicaid managed care, Medicare Advantage, long-term care, and essential health plans. The company focuses on providing quality healthcare options, comprehensive benefits, and support to ensure members can maintain their health and well-being.

📋 Description

• Solicits and provides information via telephonic efforts in support of Healthfirst's Medicare Advantage Plan • Ensure that referral sources, prospective enrollees and/or family members are educated on the Long-Term Care enrollment processed through communication and follow-up • Achieves daily, weekly, and monthly growth goals • Handle all calls to maximize productivity and optimal operational efficiency • Connect consumers seeking personal care/long term care services with the State broker to complete the initial evaluation • Documents all incoming/outbound calls under call tracking in Salesforce • Coordinates the preparation of fulfillment kits / brochures to prospective members or those requesting additional information in a timely manner • Troubleshoots and follows up on LTC enrollment rejections • Engages in mastering the Divisions impact on all Healthfirst Plans and its members

🎯 Requirements

• High school diploma or GED • Fluency in reading and speaking English and additional language • Member / Customer Service experience • Availability to work for 8 ½ hours shift, based on business needs, within our hours of operations: Monday – Friday 8:00 AM – 8:00 PM and Saturdays 10:00 AM – 6:30 PM • 8:00 AM to 8:00 PM Monday -Sunday during open enrollment (October – March) • Initial Training schedule may vary from permanent assigned schedule • Occasional overtime • Capability to work in a remote environment with reliable internet connection • Tech Savvy computer skills such as Microsoft Office Suites: Outlook, Excel, Word, PowerPoint • Organized and multi-tasking capabilities and detail oriented • Understanding of and sensitivity to cultural differences and needs of the community are essential. • Adept at working in an environment with fast-past changing priorities including high stress while achieving quota expectations • Available to communicate / engage with your leaders via Virtual platforms (emails, MS Teams and others)

🏖️ Benefits

• medical, dental and vision coverage • incentive and recognition programs • life insurance • 401k contributions