Engineer, Managed Services, Contact Center

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Perform minor SR upgrades of Contact Center solutions. • Perform minor script alterations on call routing and prompting. • Adhere to best practices defined by Cisco, Amazon, Five9 and Presidio. • Troubleshoot and make administrative changes to customers’ contact center environments as required • Keep up to date on newly released versions of Cisco, Amazon, Five9 and 3rd party contact center products • Maintain current certifications and obtain new contact center certifications as they become available

🎯 Requirements

• Bachelor's degree or equivalent experience (preferably BS/BA (EE/CS) • 2 years' experience working with Contact Center • Ability to assess a problem and determine an effective course of action. • Experience with project management and resource tracking techniques • Knowledge of software and/or hardware, testing and implementation • Ability to work effectively and add value as a team member • Strong written and verbal communication, listening, and strong presentation skills

🏖️ Benefits

• Competitive salary • Remote work options