Engineer, Managed Services, Contact Center

🕒 June 12

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Perform minor SR upgrades of Contact Center solutions. • Perform minor script alterations on call routing and prompting. • Adhere to best practices defined by Cisco, Amazon, Five9 and Presidio. • Troubleshoot and make administrative changes to customers’ contact center environments as required • Keep up to date on newly released versions of Cisco, Amazon, Five9 and 3rd party contact center products • Maintain current certifications and obtain new contact center certifications as they become available

🎯 Requirements

• Bachelor's degree or equivalent experience (preferably BS/BA (EE/CS) • 2 years' experience working with Contact Center • Ability to assess a problem and determine an effective course of action. • Experience with project management and resource tracking techniques • Knowledge of software and/or hardware, testing and implementation • Ability to work effectively and add value as a team member • Strong written and verbal communication, listening, and strong presentation skills

🏖️ Benefits

• Competitive salary • Remote work options