Engineer, Managed Services – Contact Center

🕒 June 12

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🤖 Artificial Intelligence

💰 Private equity on 2011-05

Consulting • Logistics • Artificial Intelligence

<Presidio> is a global technology services and solutions provider that designs, implements, and manages agile, secure digital platforms for enterprise customers. It helps organizations accelerate digital transformation through cloud migration and management, AI and data engineering, cybersecurity, networking and infrastructure, collaboration, and managed lifecycle services. Presidio also offers procurement, financing and consumption models, industry-specific solutions, and operational support for regulated and public sector clients.

📋 Description

• Support the Contact Center customers • Application development, troubleshooting, moves, adds, changes, scripting, patching, and customer technical support • Travel requirements: remotely based with 5% associate travel • Adhere to best practices defined by Cisco, Amazon, Five9 and Presidio • Troubleshoot and make administrative changes to customer contact center environments as required

🎯 Requirements

• Bachelor’s degree or equivalent work/military experience • 2 year's experience working with Contact Center • Ability to assess a problem and determine an effective course of action • Experience with project management and resource tracking techniques • Knowledge of software and/or hardware, testing, and implementation • Ability to work effectively and add value as a team member • Strong written and verbal communication skills

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options