Engineer, Managed Services – Contact Center

🔥 4 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🤖 Artificial Intelligence

🔒 Cybersecurity

💰 Private equity on 2011-05

B2B • Artificial Intelligence • Cybersecurity

<Presidio> is a global technology services and solutions provider that designs, implements, and manages agile, secure digital platforms for enterprise customers. It helps organizations accelerate digital transformation through cloud migration and management, AI and data engineering, cybersecurity, networking and infrastructure, collaboration, and managed lifecycle services. Presidio also offers procurement, financing and consumption models, industry-specific solutions, and operational support for regulated and public sector clients.

📋 Description

• Support the Contact Center customers • Application development, troubleshooting, moves, adds, changes, scripting, patching, and customer technical support • Travel requirements: remotely based with 5% associate travel • Adhere to best practices defined by Cisco, Amazon, Five9 and Presidio • Troubleshoot and make administrative changes to customer contact center environments as required

🎯 Requirements

• Bachelor’s degree or equivalent work/military experience • 2 year's experience working with Contact Center • Ability to assess a problem and determine an effective course of action • Experience with project management and resource tracking techniques • Knowledge of software and/or hardware, testing, and implementation • Ability to work effectively and add value as a team member • Strong written and verbal communication skills

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options