Customer Support Representative

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🐻 Alaska, California, +2 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🌺 Hawaii – Remote ☕ Washington – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Patriot Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 Series B - Patriot Software on 2023-07

SaaS • B2B

Patriot Software is a U. S. -based company that provides cloud-hosted accounting and payroll software targeted primarily at small and medium-sized businesses. It offers subscription SaaS products including accounting, payroll (including full-service payroll and tax filing), time & attendance, HR features, and optional bookkeeping services, with mobile access and U. S. -based customer support.

📋 Description

• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email (no robots here!). • Apply your problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related inquiries. • Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements. • Continuously expand your knowledge of the software, new features, and accounting and payroll best practices. • Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed. • Maintain accurate and timely documentation of customer interactions. • Offer guidance and support to customers regarding new product features and software functionality.

🎯 Requirements

• High School Diploma, GED, or equivalent. • Previous customer service experience, with a track record of delivering positive, professional interactions. • Strong verbal and written communication skills, with the ability to convey information clearly and professionally across phone, chat, and email. • Self-motivated and able to work independently in a fast-paced environment, managing tasks without constant supervision. • Proficient with technology, with the ability to quickly learn and adapt to new software and tools. • Ability to communicate clearly across teams, including sharing customer feedback and insights that help improve products and processes. • Eager to continuously grow your knowledge, whether it's new software features, product updates, or industry best practices. • Ability to handle sensitive customer information securely and adhere to company data protection protocols. • Strong attention to detail with the ability to accurately document customer interactions. • Ability to manage multiple tasks simultaneously — calls, emails, and chats — while maintaining quality and professionalism. • Comfortable with change and able to pivot quickly while maintaining a great customer experience. • Ability to stay composed and professional during high-volume or challenging interactions, with a consistently positive approach. • Ability to explain software features and technical concepts clearly to customers with varying levels of technical familiarity.

🏖️ Benefits

• Comprehensive suite of benefits for full-time employees