Veterinary Support Specialist I

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🔥 1 minute ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $16 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Patterson Companies, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1877

⚕️ Healthcare Insurance

🤝 B2B

Healthcare Insurance • B2B

Patterson Companies, Inc. is a leading distributor and provider of products, technologies, services, and business solutions for the dental and animal health markets. The company has a comprehensive portfolio and distribution network, supported by a dedicated workforce, aimed at enhancing oral and animal health worldwide. Patterson serves customers across North America and the United Kingdom, offering expertise and support as a trusted partner in these markets.

📋 Description

• Responsible for answering incoming technical and clinical application calls and emails regarding anesthesia and monitoring equipment from internal and external sources • Provide vital technical and clinical support to internal staff for new product development • Works directly with manufacturers and customers to facilitate service repairs, preventative maintenance recommendations and replacement items • Works directly with sales agents to support sales recommendations, provide competitive analysis of product and aids in client education of product usage • Assists Service Technicians as needed with parts identification and troubleshooting • Provides Monitor or Anesthesia Machine In-service and/or demo training to customers as needed • Assists with installation questions or difficulties that may need to be resolved • Assists with requested training or CE events as needed • Provides support tools and training to new Service Technicians as needed on monitoring and anesthesia • Attends Regional or National Sales meetings as requested • Issues Work Order (RMA) number for customer repairs at Patterson Veterinary NRC • Invoices Work Orders when repair has been completed at Patterson Veterinary NRC • Order entry as needed for internal and external sources • Issues credits as needed which includes adjusting inventory and the quarantine of vaporizers until credit is processed • Runs Outstanding Customer Returns report from vaporizer database and call customer/track vaporizer returns to ensure they are received in a timely manner • Researches and reviews new product or competitive product information and updates matrices as needed

🎯 Requirements

• High School Graduate or Equivalent required • Certified Veterinary Technician or Equivalent License or Registration (LVT or RVT) required • Outstanding problem-solving skills • Outstanding troubleshooting skills • Courteous and professional phone manner • Ability to multi-task in a fast-paced environment • Ability to work and contribute to a team environment • Excellent communication skills, both oral and written • Strong user knowledge of MS Office Suite • Prior experience in the area of anesthesia and monitoring • Occasional travel as needed • Strong organizational skills and focused on being dependable, reliable and punctual.

🏖️ Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program • 401(k) Match Retirement Savings Plan • Paid Time Off (PTO) • Holiday Pay & Floating Holidays • Volunteer Time Off (VTO) • Educational Assistance Program • Full Paid Parental and Adoption Leave • LifeWorks (Employee Assistance Program) • Patterson Perks Program