CBE Companies
1001 - 5000 employees
Founded 1933
📦 Logistics
📣 Marketing
✈️ Travel
Logistics • Marketing • Travel
CBE Companies is a leader in providing global outsourced contact center solutions. Founded in 1933, CBE focuses on creating a culture of excellence and engagement, offering comprehensive training and career advancement opportunities across various fields including Customer Service, IT, HR, Finance, Project Management, and Marketing. With over 1,200 staff members across five global locations, CBE adapts to clients' needs while prioritizing employee satisfaction and inclusion initiatives. The company is dedicated to making a positive community impact and fostering an innovative workplace where creativity thrives.
Customer Service Representative
Job not on LinkedIn
🕒 July 23
🐎 Kentucky, Tennessee, +1 more states – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 15%
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CBE Companies
1001 - 5000 employees
Founded 1933
📦 Logistics
📣 Marketing
✈️ Travel
Logistics • Marketing • Travel
CBE Companies is a leader in providing global outsourced contact center solutions. Founded in 1933, CBE focuses on creating a culture of excellence and engagement, offering comprehensive training and career advancement opportunities across various fields including Customer Service, IT, HR, Finance, Project Management, and Marketing. With over 1,200 staff members across five global locations, CBE adapts to clients' needs while prioritizing employee satisfaction and inclusion initiatives. The company is dedicated to making a positive community impact and fostering an innovative workplace where creativity thrives.
📋 Description
• Answer inbound telephone calls for the purpose of assisting borrowers in managing their student loans • Answer questions while adhering to all Federal, State, and local laws • Understand and communicate the different deferment and forbearance types • Collect information from borrower to determine best guide to assist resolve their problem • Work with student loan borrower, client representatives and Federal Student Aid • Independently solve borrower issues escalating to supervisor any situation outside the employee’s control • Establish professional relationships with internal/external customers
🎯 Requirements
• High School Diploma • Call center experience preferred, but not required • Student Loan Knowledge Preferred • Basic Knowledge of MS Word and Excel • Previous experience working and entering information into systems • Very Extensive Background Check Required
🏖️ Benefits
• Reasonable accommodations will be provided to qualified individuals with disabilities
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