Senior Customer Care Engineer

🕒 August 1, 2025

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

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PaxeraHealth

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

Healthcare Insurance • Artificial Intelligence

PaxeraHealth is a leading provider of innovative medical imaging solutions that leverage artificial intelligence to enhance healthcare delivery. Specializing in integrated PACS systems, enterprise imaging, and AI authoring platforms, PaxeraHealth serves radiologists, clinicians, and patients globally. Their solutions are designed to be scalable and cost-effective, compatible with any EMR system, and focus on improving patient engagement and operational efficiencies. With a presence in over 50 countries and a dedication to continuous improvement, PaxeraHealth is at the forefront of transforming radiology and other clinical domains with advanced AI technologies.

📋 Description

• Serve as the highest level of technical support for PaxeraHealth clients. • Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems. • Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments. • Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions. • Document project activity, contribute to knowledge-based content, and perform root cause analysis. • Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests. • Provide expert input and support in conferences, demos, or onsite engagements when needed.

🎯 Requirements

• 5+ years supporting or implementing PACS or similar Healthcare IT software. • Bachelor’s degree in Computer Science or related field (or equivalent experience). • Deep understanding of healthcare imaging standards like DICOM , HL7 , and IHE . • Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.). • Technical knowledge in: Networking : TCP/IP, VPNs, NAT, VLAN Databases : SQL Server, queries, management Scripting : Bash, PowerShell, Ruby/Perl, HTML/XML Tools : Wireshark, IIS, Apache, OpenSSL • Strong communication and interpersonal skills with a customer-first mindset. • Ability to explain technical concepts to non-technical users clearly and patiently. • Must be able to pass a drug test and a background check.

🏖️ Benefits

• Company Health, Vision and Dental insurance • Life Insurance • Paid Holidays • Paid Vacation • Paid sick time • Paid personal days