Docs Team Lead

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 11%

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Payabli

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

💼 Consulting

📣 Marketing

📦 Logistics

💰 $36M Series B - Payabli on 2025-06

Consulting • Marketing • Logistics

Payabli is a next-generation payments infrastructure company that enables software platforms to embed, manage, and monetize payments. It offers a full suite of capabilities — Pay In (payment acceptance and merchant onboarding), Pay Out (payables and payouts to vendors/partners), and Pay Ops (operations, risk, billing, and reporting) — delivered via APIs, embeddable components, and white-glove advisory services. Payabli targets SaaS companies, financial institutions, tech-enabled services, and enterprise merchants, and is a registered payment facilitator/ISO offering compliant, scalable payments solutions and developer-friendly integration tools.

📋 Description

• Manage and mentor two technical writers, including 1:1s, career development, and ownership clarity • Run team rituals, including quarterly goal setting, backlog grooming, PTO and coverage planning, writing workshops, and blog posts • Own the API reference for Payabli’s embedded payments API across Pay In, Pay Out, and Pay Ops • Own information architecture, docs CI/CD, style guide, and linting rules • Use AI agents in daily documentation workflows with human review gates • Review documentation pull requests before subject matter expert review and serve as the final human quality gate • Triage engineering and product work daily, convert it into prioritized documentation tickets with ship dates, and delegate work • Ship documentation with every monthly production release, including API changelogs, release notes, and feature launch documentation • Maintain published SLAs and release tiers and communicate schedule slips to stakeholders • Own Payabli’s public agent skills plugin and related skills, agent instructions, and tooling • Publish a monthly State of the Docs report using product analytics, AI chat, and search data • Track team velocity, post-release documentation work, and AI answer coverage; set targets • Report to the CTO

🎯 Requirements

• 8+ years in technical writing or developer documentation, with real API reference experience • Experience leading or mentoring technical writers • Deep OpenAPI experience • Experience with docs-as-code workflows using Git, pull requests, CI and Markdown/MDX • Ability to read API responses, write scripts in TypeScript or Python, and build docOps tools • Hands-on experience using AI coding agents in a docs workflow, with judgment about where they fail • Habit of verifying everything and saying “I don’t know yet” instead of guessing • Clear written communication, async-first • Payments or fintech experience is nice to have • Experience with Fern or a similar docs and SDK platform is nice to have • Portfolio showing API documentation written and docs tooling built is nice to have • Strongly preferred: portfolio site

🏖️ Benefits

• Stock options with the potential to unlock more equity as we grow • Flexible PTO and paid parental leave • Medical, dental, & vision insurance • 401K, HSA, pre-tax savings programs • Competitive salary • Remote work arrangement