Docs Team Lead

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 12%

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Payabli

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

💳 Fintech

💰 $4.1M Seed Round on 2022-04

Consulting • Logistics • Fintech

Payabli is a next-generation payments infrastructure company that specializes in enabling Software as a Service (SaaS) providers and other businesses to easily embed and monetize payments. The company offers a unified API and infrastructure stack that supports the full lifecycle of payments businesses, including payment acceptance (Pay In), vendor payouts (Pay Out), and payment operations (Pay Ops). Payabli provides solutions such as managed payables, on-demand payouts, spend management, boarding, underwriting, risk management, billing engine, reporting, and compliance. With a focus on API-first capabilities, Payabli allows its partners to build world-class payments offerings that are fully integrated into their product experience. The company serves various partners and industries, including financial institutions and affiliate partners, offering strategic advisory and cost analysis services to optimize interchange and payments solutions.

📋 Description

• Manage and mentor two technical writers, including 1:1s, career development, and ownership clarity • Run team rituals, including quarterly goal setting, backlog grooming, PTO and coverage planning, writing workshops, and blog posts • Own the API reference for Payabli’s embedded payments API across Pay In, Pay Out, and Pay Ops • Own information architecture, docs CI/CD, style guide, and linting rules • Use AI agents in daily documentation workflows with human review gates • Review documentation pull requests before subject matter expert review and serve as the final human quality gate • Triage engineering and product work daily, convert it into prioritized documentation tickets with ship dates, and delegate work • Ship documentation with every monthly production release, including API changelogs, release notes, and feature launch documentation • Maintain published SLAs and release tiers and communicate schedule slips to stakeholders • Own Payabli’s public agent skills plugin and related skills, agent instructions, and tooling • Publish a monthly State of the Docs report using product analytics, AI chat, and search data • Track team velocity, post-release documentation work, and AI answer coverage; set targets • Report to the CTO

🎯 Requirements

• 8+ years in technical writing or developer documentation, with real API reference experience • Experience leading or mentoring technical writers • Deep OpenAPI experience • Experience with docs-as-code workflows using Git, pull requests, CI and Markdown/MDX • Ability to read API responses, write scripts in TypeScript or Python, and build docOps tools • Hands-on experience using AI coding agents in a docs workflow, with judgment about where they fail • Habit of verifying everything and saying “I don’t know yet” instead of guessing • Clear written communication, async-first • Payments or fintech experience is nice to have • Experience with Fern or a similar docs and SDK platform is nice to have • Portfolio showing API documentation written and docs tooling built is nice to have • Strongly preferred: portfolio site

🏖️ Benefits

• Stock options with the potential to unlock more equity as we grow • Flexible PTO and paid parental leave • Medical, dental, & vision insurance • 401K, HSA, pre-tax savings programs • Competitive salary • Remote work arrangement

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