TPA Support Specialist I

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Provide technical expertise and excellent support efforts for Paylocity’s Spending Account Benefit Systems. • Collaborate with various teams within the organization and learn multiple software products to fully support any questions that may arise. • Focus on Help Ticket completion, analyzing and resolving API related issues, plan setup guidance, benefit system configuration and electronic banking transactions. • Learn and become an expert on application features, configuration, and supported third party software. • Create, monitor and prioritize cases and help tickets between internal team members to resolve client issues in a timely manner. • Apply critical thinking and problem-solving skills to research, troubleshoot and resolve Benefits Configuration and API connectivity issues. • Partner closely with Benefit Implementation Consultants and Sales partners, providing system setup consultation. • Design and test the benefits system as needed, based on client plan requirements according to the analysis/specifications. • Import & analyze data using various platforms including third party record keeping systems. • Complete full data audits, including producing reports, providing summaries and detail for system reconciliation.

🎯 Requirements

• Minimum of 1-2 years experience in a benefits support role: experience in Tax advantaged plans (FSA, HSA, HRA, Commuter) role preferred. • Ability to analyze data for high level problem resolution • Education: Preferred Bachelor’s degree, but minimum of HS Degree completion • Proven ability to manage multiple projects simultaneously and deliver projects on time. • Desire for continued learning • Intermediate MS Office skills, particularly with Excel, specifically being able to import data and use pivot tables, and VLOOKUP • Basic understanding of EDI data mapping and transformation, as well as data communication protocols such as SFTP and FTP a plus • Excellent communication skills, with the ability to communicate technical information to non-technical partners.

🏖️ Benefits

• medical • dental • vision • life insurance • disability insurance • 401(k) match • perks that support you, your family, and your finances • career development opportunities