Bilingual Automotive Fixed Ops Software Trainer

🕒 September 23

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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PBS Systems

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

🚘 Automotive

☁️ SaaS

🤝 B2B

Automotive • SaaS • B2B

PBS Systems is an established provider of dealership management software (DMS) centered on its v10 APEX platform. The company offers an all-in-one, modern DMS tailored to automotive dealerships, with modules for accounting, sales, fixed ops (service & parts), CRM, and a Digital Service Suite, plus training, partner integrations (payments, OEM warranty integrations), and customer support. PBS emphasizes industry-focused features, multi-role customization, and events/training for dealer customers.

📋 Description

• Deliver effective training and support to customers on PBS Dealer Management Software in English and French • Conduct virtual and in-person training sessions • Develop a thorough understanding of all PBS software modules • Assist with new software installations and provide ongoing implementation support • Learn and explain data entry processes and other essential tasks • Work directly with customers and train sessions in assigned modules • Maintain positive customer relationships, identify customer needs, and ensure they are met • Respond to internal and external training requests in a timely manner • Write tickets, investigate issues, and escalate issues to corresponding teams • Monitor the STT queue • Maintain documentation and update it as processes change • Share knowledge within the assigned module and with other STT team members • Learn new products and participate in ongoing education and cross-training • Perform other assigned duties and responsibilities

🎯 Requirements

• Fluent in French and English (speaking, reading, writing) • 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations • Strong computer skills, including proficiency in Microsoft Office Suite (Outlook, Word, Excel) • Ability to quickly learn and adapt to new software tools • Ability to travel within Canada and the USA up to 1 week per month • Valid passport and visa (if applicable) required • Full, valid, unrestricted driver’s license required • Excellent communication skills, including presentation and public speaking • PBS software experience is a strong asset • Experience facilitating in-person and virtual training sessions is a strong asset • Strong problem solving and troubleshooting skills • Effective time management and organizational skills • Ability to multitask and prioritize • Outstanding documentation abilities • High School Diploma

🏖️ Benefits

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement. • Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean • Comprehensive health benefits - Medical and dental coverage to support your well-being. • Paid Time Off – Generous PTO to help you recharge and maintain work-life balance. • Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter. • Employee recognition - Regular appreciation programs and performance-based incentives • Competitive compensation package • Up to $4,800 per year in product certification bonuses • Outstanding travel incentive bonuses • Additional performance incentives • Attractive referral bonuses • Staff discounts – Exclusive savings with partners such as GM, Dell, and more