Vendor Support Assistant

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🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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PCV Murcor

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1981

🏠 Real Estate

💸 Finance

🤝 B2B

Real Estate • Finance • B2B

PCV Murcor is a valuation management company that provides appraisal and valuation services for residential, commercial and multi-family properties. With decades of experience, it manages appraiser panels, delivers quality control and expert review, and helps clients with compliance, licensing, and technology-enabled appraisal modernization for mortgage lenders, financial institutions, real estate investors and mortgage services nationwide.

📋 Description

• Responsible for supporting the vendor services teams by providing daily traffic schedule reports • Reviewing open orders • De-escalating issues from vendors • Review/Update/approve Ship Override orders queued • Review CRM Sales Contracts- Redact/Upload/Update VMS Notes • Handle license discipline and expirations notifications received from the Appraisal Subcommittee website • Review/Process CRM queues request Vendor files, Vendor Apps, • Vendor support, Encompass order shipped, HW mailing • Maintain/Update vendor information within individual profiles • Process manual order entry for clients • May be responsible for processing vendor backgrounds, pending authorizations • May be responsible for client exclusionary list • Process new vendor onboarding documents • Support Vendor relations, Assigners, Status, Revisions and other staff as needed • Provide support to internal external clients based on client or company needs • Handle inbound client customer phone calls via Finesses • Respond to phone calls or emails regarding appraisal reports and processes • Trouble shoot issues with borrower mailing queue and submit helpdesk tickets as needed • Monitor Unpaid Orders queue • Perform clerical duties • Update client order submitted via Encompass • Update attendance hotline daily • Support Sales Department fee quotes • Support Wells Fargo fee quotes • Other duties as assigned, including cross training

🎯 Requirements

• High School Diploma • 1+ years customer services experience • AMC or bank experience • Experience in fast paced environment • Prior Knowledge Customer Service principals • Appraisal Management and Review • Detailed oriented with excellent listening and analytical skills • Excellent verbal and written communication skills • Ability to prioritize and manage multiple tasks • Microsoft Office Suite (Word & Excel) intermediate level and above • Ability to resolve problems and remove barriers to problem resolution • Negotiation skills to reach mutual agreements with vendors over issues • Ability to work independently with moderate supervision