Peak Support
1001 - 5000 employees
Founded 2015
📦 Logistics
đź“Ł Marketing
đź’Ľ Consulting
Logistics • Marketing • Consulting
Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.
Customer Solutions Team Leader
đź•’ July 14
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Peak Support
1001 - 5000 employees
Founded 2015
📦 Logistics
đź“Ł Marketing
đź’Ľ Consulting
Logistics • Marketing • Consulting
Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.
đź“‹ Description
• Lead and develop a team of Customer Solutions Guides • Ensure exceptional customer experiences through escalation management and operational excellence • Monitor individual and team performance against KPIs • Oversee daily operations of the Customer Solutions team • Provide leadership for complex customer escalations • Develop technical expertise and customer service capabilities of team members • Partner with internal stakeholders to resolve systemic customer issues • Analyze customer trends and operational data for continuous improvement
🎯 Requirements
• Minimum 5 years of experience in Customer Support, Customer Experience, or Contact Center Operations • Minimum 2 years of experience leading or supervising customer support teams • Strong understanding of escalation management and operational leadership • Proven experience coaching, mentoring, and developing employees • Excellent verbal and written communication skills • Strong analytical and problem-solving skills • Experience collaborating with cross-functional teams • Proficiency with CRM platforms and Microsoft Office applications
🏖️ Benefits
• Leadership and performance management • Coaching and mentoring opportunities • Cross-functional collaboration • Continuous improvement initiatives
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