Customer Solutions Team Leader

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Peak Support

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Peak Support is an AI-driven, award-winning business process outsourcing (BPO) company that provides customer experience and operational support to companies worldwide. They build and run multilingual CX teams delivering customer service, technical support, trust & safety/content moderation, back-office and accounting services, sales & marketing support, and Tech & AI solutions (chatbots, RPA, sentiment analysis, dashboards). With strategic locations across the Philippines, United States, Colombia and Eastern Europe, strong security certifications (PCI, SOC 2) and a data-driven approach, Peak Support helps businesses scale, reduce cost, and improve customer satisfaction.

📋 Description

• Lead and develop a team of Customer Solutions Guides • Ensure exceptional customer experiences through escalation management and operational excellence • Monitor individual and team performance against KPIs • Oversee daily operations of the Customer Solutions team • Provide leadership for complex customer escalations • Develop technical expertise and customer service capabilities of team members • Partner with internal stakeholders to resolve systemic customer issues • Analyze customer trends and operational data for continuous improvement

🎯 Requirements

• Minimum 5 years of experience in Customer Support, Customer Experience, or Contact Center Operations • Minimum 2 years of experience leading or supervising customer support teams • Strong understanding of escalation management and operational leadership • Proven experience coaching, mentoring, and developing employees • Excellent verbal and written communication skills • Strong analytical and problem-solving skills • Experience collaborating with cross-functional teams • Proficiency with CRM platforms and Microsoft Office applications

🏖️ Benefits

• Leadership and performance management • Coaching and mentoring opportunities • Cross-functional collaboration • Continuous improvement initiatives