Member Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Peak Health is a health insurer and health insurance services company headquartered in Morgantown, West Virginia. It is owned by three not-for-profit health care providers: WVU Health System, Marshall Health Network, and Valley Health. Peak Health aims to improve community health outcomes by offering an inclusive, provider-led health plan for residents of West Virginia and surrounding areas. The company is committed to making health care more accessible, understandable, and collaborative, with a focus on reducing costs and administrative fees for patients and employers. Peak Health also offers Medicare Advantage coverage tailored for West Virginia seniors through partnerships with leading health systems.

📋 Description

• Report to the Manager of Member and Provider Services • Take inbound calls from Peak Health members and answer questions ranging from general information to complex inquiries • Research and resolve member issues and questions with management and peers • Make outbound calls to members for issue resolution or to gather further information • Verify member information while addressing general questions • Respond to and resolve issues and inquiries to ensure an efficient and seamless member experience • Maintain open channels of member communication and conduct outreach as required • Meet production and quality standards and maintain work queues according to department standards • Communicate effectively with internal and external staff • Escalate issues to the next level of supervision when appropriate • Ensure accuracy of information gathered and shared on behalf of members • Attend required training classes and demonstrate proficiency and ability to learn • Maintain accurate documents, including timekeeping records • Perform other duties as assigned by management

🎯 Requirements

• High School diploma/GED • Two (2) years of customer service experience in a call center environment • Ability to sit for extended periods of time • Ability to answer phone calls for extended periods of time • Ability to lift 10-25 lbs. • Travel requirement: 0%-25% • Working knowledge of administrative and clerical procedures and systems such as word processing and managing files and records • Ability to take direction and navigate through multiple systems simultaneously • Excellent written and oral communication, customer service, interpersonal skills, and telephone etiquette • Ability to solve problems with predefined methods and guidelines • Familiarity with medical insurance services process • Exceptional attention to detail, organization, and ability to perform multiple tasks simultaneously • Ability to work remotely, including reliability, self-motivation, focus, and time management skills • Ability to communicate clearly, concisely, and articulately while being an astute listener • Microsoft Office Professional Suite, Internet Explorer, and EPIC experience or proficiency