IT Support Specialist

Job not on LinkedIn

🔥 15 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $1 - $10 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

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Pearce Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📡 Telecommunications

⚡ Energy

🤝 B2B

Telecommunications • Energy • B2B

Pearce Services is a national provider of mission-critical infrastructure engineering, operations, and maintenance solutions. The company designs, commissions, constructs, and maintains telecom networks (wireless, wireline, and fiber), renewable energy assets (commercial and utility-scale solar, wind, energy storage), EV charging networks, and data center/critical facility systems. Backed by CBRE and a large nationwide field workforce, Pearce delivers preventive and predictive maintenance, remote monitoring, rapid-response repairs, HVAC and electrical services, and turnkey uninterrupted power solutions to keep assets online and optimized.

📋 Description

• Configure, deploy, and maintain laptops, desktops, mobile devices, and peripheral equipment. • Set up new hires with hardware, software, accounts, and system access to ensure a smooth onboarding experience. • Provide prompt, onsite technical support for hardware, software, printer, and connectivity issues. • Troubleshoot workstation, network, and local connectivity problems, escalating complex issues when appropriate. • Support corporate cybersecurity initiatives and alignment with security controls • Partner with third-party vendors to coordinate laptop orders, imaging, repairs, and warranty services. • Install, configure, and support business applications and user accounts. • Document support requests, resolutions, and technical procedures within the IT ticketing system. • Assist with office technology, conference room equipment, and other end-user technology needs. • Support IT projects including hardware refreshes, software deployments, office moves, and technology upgrades. • Deliver outstanding customer service while maintaining confidentiality and following IT security best practices.

🎯 Requirements

• 2+ years of IT support, help desk, desktop support, or technical support experience. • Experience configuring Windows laptops, Microsoft 365, Active Directory, and common business applications. • Experience with FreshService, UKG, Peoplesoft, Salesforce a plus • Working knowledge of networking fundamentals including Wi-Fi, VPN, TCP/IP, DNS, and DHCP. • Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently. • Customer-focused with excellent communication and interpersonal skills. • Highly organized with the ability to prioritize multiple support requests in a fast-paced environment. • Comfortable working with vendors and coordinating hardware procurement and repairs. • Team-oriented with a willingness to collaborate across departments and support company-wide IT initiatives. • Able to identify when issues require escalation and communicate them promptly and effectively. • Associate degree in Information Technology or equivalent experience preferred; CompTIA A+, Network+, or Microsoft certifications are a plus.

🏖️ Benefits

• health and life insurance • 401k with employer match • paid time off • tuition reimbursement • professional development courses