Billing Specialist – Contract

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Logo of Pearl

Pearl

51 - 200 employees

Founded 2019

☁️ SaaS

🤝 B2B

💰 $58M Series B - Pearl on 2024-07

SaaS • B2B

Pearl is a front-end web UI/design toolkit or website template provider. The supplied CSS and class names indicate Pearl maintains a comprehensive design system or set of UI components (navigation, FAQ dropdowns, modals, carousels, responsive containers, accessibility focus states, and testimonial blocks) intended to make marketing and product sites look and behave consistently across browsers and viewports. The materials suggest Pearl offers reusable styles and UX patterns for building or theming websites, though the provided snippet alone does not specify whether Pearl is a template marketplace, design system product, agency, or SaaS platform.

📋 Description

• Process customer billing tickets accurately and within established timelines, ensuring timely and complete resolution. • Research and resolve billing discrepancies and customer inquiries with a focus on accuracy and timely follow-through. • Collaborate with internal teams to resolve billing issues and support an efficient, seamless order-to-cash process. • Provide additional administrative and operational support to the billing team as needed, helping maintain consistent workflow and coverage. • Identify where AI and automation can replace manual dunning, reconciliation, and dispute triage work. • Use AI tools to accelerate collections outreach, aging analysis, and reporting. • Partner with RevOps and Data to pilot AI-enabled billing and collections workflows, such as automated dispute categorization or payment risk scoring, as Pearl scales.

🎯 Requirements

• 2+ years of billing or accounts receivable experience • Strong attention to detail and organizational skills • Ability to manage multiple priorities and meet deadlines in a fast-paced environment • Strong communication and problem-solving skills • Proficiency with Excel and Stripe

🏖️ Benefits

• Remote work

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