Enterprise Account Manager

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearl

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

🤝 B2B

💰 $58M Series B - Pearl on 2024-07

SaaS • B2B

Pearl is a front-end web UI/design toolkit or website template provider. The supplied CSS and class names indicate Pearl maintains a comprehensive design system or set of UI components (navigation, FAQ dropdowns, modals, carousels, responsive containers, accessibility focus states, and testimonial blocks) intended to make marketing and product sites look and behave consistently across browsers and viewports. The materials suggest Pearl offers reusable styles and UX patterns for building or theming websites, though the provided snippet alone does not specify whether Pearl is a template marketplace, design system product, agency, or SaaS platform.

📋 Description

• Own the commercial and strategic relationship for assigned Enterprise accounts with 75–499 locations • Serve as primary point of contact for customer leadership • Own expansion ARR and retention targets and convert POC engagements into paid, Live implementations • Drive and quantify expansion opportunities and build customer ROI business cases • Manage renewals and secure expansion commitments before contract expiration • Close deals within authority and escalate larger or complex deals to leadership • Maintain accurate forecasts and pipelines; identify at-risk relationships and develop retention strategies • Own and lead QBRs/EBRs • Prepare and present metrics-driven reviews demonstrating ROI, adoption, and readiness for expansion • Maintain accurate CRM records of commitments, deliverables, and account plans • Manage implementation timelines and success plans; track milestones and escalate risks • Maintain rolling 12-month account plans with growth targets, success metrics, risk factors, and execution calendars • Partner with Onboarding & Implementation, Product/Engineering, and Data & Analytics to accelerate go-live, advocate for fixes, and validate expansion

🎯 Requirements

• 5+ years of enterprise account management or sales experience • Proven ability to expand existing accounts and drive revenue growth • Experience managing customer relationships across multiple locations • Experience driving POC conversions or complex sales cycles to closure • Strong analytical and business acumen; comfort with SaaS metrics and ROI modeling • Excellent communication and stakeholder management skills • Exceptional organizational skills; detail-oriented with strong follow-through • Self-directed; able to manage multiple accounts and prioritize effectively • Willingness to travel up to 50% (customer visits, strategy sessions, QBRs/EBRs) • Healthcare or SaaS experience preferred • Background in multi-location or DSO operations • Experience with healthcare technology or dental software • Consultative selling experience • Experience with Salesforce or similar CRM systems

🏖️ Benefits

• Competitive compensation and benefits • Professional development and training opportunities • Flexible, uncapped PTO • Stock options • Remote work environment