Account Manager

🔥 0 minutes ago

🦌 Connecticut, Maine, +6 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $114.8k - $213k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Thales

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1893

🎖️ Defense

📦 Logistics

💼 Consulting

Defense • Logistics • Consulting

Thales is a global technology leader specializing in advanced aerospace, defense, and security solutions. The company develops innovative systems that integrate cutting-edge AI technologies to provide trusted services and products across various industries, including secure data communication and smart transportation. Thales is committed to sustainability and corporate responsibility, ensuring digital ethics and diversity within its workforce while pushing the boundaries of technology for a safer and more connected world.

📋 Description

• Maintain and grow relationships with key customers and optimize revenue for Thales DIS • Ensure customers receive maximum value from Thales products and services • Drive product and service adoption and expansion within customer organizations • Manage the full sales lifecycle for a limited number of Top 30 issuers, from lead identification through qualification, offer, negotiation and closure • Act as ambassador for Thales modern card issuance services in the financial industry territory • Own newly won and existing Cards and Issuance Services accounts through Adopt, Expand and Renew sales cycles • Build relationships with C-level and senior executive stakeholders • Collaborate with Land Sales and internal teams on customer transitions and onboarding • Lead customer onboarding, conflict resolution and escalations • Provide customer feedback to internal product and service teams • Build customized pitches and customer value propositions • Map accounts and present technical and commercial value propositions to stakeholders • Manage complex sales cycles and consolidate commercial proposals • Lead deal closure, contract negotiation, project kick-off and handover to the Expand team • Identify product and service improvements and sales expansion opportunities • Develop, validate and execute Strategic Account Plans • Identify upsell opportunities and coordinate internal resources • Report account metrics, revenue forecasts and opportunity pipeline through the CRM tool • Conduct account health checks and identify renewal risks • Lead contract and price renewals in collaboration with Finance, Legal, Product Line and other teams

🎯 Requirements

• 8-10 years of experience in a customer-facing role within the Financial Institutions and/or FinTech industry • Awareness on Payment Cards and Personalization industry • Exceptionally strong customer service skills, including issue tracking, triaging and crisis management, managing large customers portfolios • Strong leadership skills with a focus on influencing decision making by using data points • Outstanding organizational skills and agility • Proven consultative mindset in understanding customer needs and challenging them on solutions while working towards sales closure • Strong business understanding of SaaS solutions, Issuance Market, Card Manufacturing and Personalization services, preferably, and their application to the financial services industry • Ability to create and maintain trusted and lasting relationships and influence key decision makers, particularly at the C-suite level in Financial Institutions • Experience carrying individual quotas for B2B sales and revenues for existing accounts at an enterprise level • Demonstrated strong growth in new business development and net new logo acquisition among financial institutions and FinTech clients • Knowledge and experience of Financial Institutions/FinTech procurement practices and enterprise-platform sales lifecycle processes • Ability to travel domestically up to 30% of the time; travel may occasionally increase to 50% • Proficiency in English is a must, with effective verbal and written communication skills • Preferred: 8 to 10+ years of experience in SaaS solutions, Issuance Market, Card Manufacturing and Personalization services • Bachelor’s degree / Master’s degree in Business, Marketing, STEM or another relevant field, or equivalent work experience • MBA is a plus and not mandatory • Successful completion of a post-offer background check

🏖️ Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance • Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period • Company paid holidays and Paid Time Off • Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program • Variable compensation target included in Total Target Compensation • Full-time employee benefits for employees working 30 or more hours per week and eligible dependents