Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $0 - $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearl Interactive Network, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Pearl Interactive Network, LLC is a contact center and customer support provider specializing in beneficiary support, behavioral health, and multi-channel call center operations for federal, state, and commercial clients. With over two decades of experience and management of millions of citizen engagements annually, Pearl combines workforce management, trained personnel, and technology to deliver human-centered, consultative, and often complex interactions. The company partners with prime contractors, government agencies, and commercial organizations to improve access to services and advances social responsibility by creating employment opportunities for underserved populations.

📋 Description

• Provide exceptional support to members and potential members during the open enrollment period • Provide accurate information about dental insurance plans, coverage options, eligibility, and enrollment procedures • Handle a high volume of inbound calls • Use telephones, email, and web browsers to assist callers • Help callers complete online applications and submit them electronically to the plan provider • Navigate pre-scripted responses and read them verbatim to provide basic and claims-specific information • Deliver a positive customer experience while adhering to company policies and compliance requirements • Perform other related duties as assigned

🎯 Requirements

• H.S. Diploma • 6 months of customer service experience • Enrollment experience preferred • Dental experience is a plus • Broadband internet with minimum 25 Mbps download and 5 Mbps upload speeds • No satellite internet connections • Ethernet cable access; Wi-Fi-only connectivity is prohibited • Private, secure, quiet workspace at home • Ability to work operating hours of 5 am–9 pm PST, Monday–Friday • Ability to attend training 7 am–3:45 pm PST, Monday–Friday • Ability to stand, walk, sit for prolonged periods, use hands, reach, talk, and hear • Ability to occasionally lift or move up to 10 pounds • Required close vision, distance vision, depth perception, and ability to adjust focus • Background check required

🏖️ Benefits

• Computer equipment, monitor, and headset are provided • Remote work from home • No time off permitted during the first 8 weeks of training