Customer Support Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearl

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

👥 HR Tech

🎯 Recruiter

B2B • HR Tech • Recruitment

Pearl is a company that provides tools for overqualified and overlooked jobseekers, helping them enhance their visibility to potential employers. Their main offering is a portfolio builder that allows digital professionals to create visually appealing and trackable portfolios. By emphasizing the importance of personalized portfolios over traditional resumes, Pearl aims to improve job seekers' chances of landing opportunities that align with their skills and aspirations, partnering with hiring teams to facilitate these connections.

📋 Description

• Respond to inbound customer tickets, emails, and escalations within established SLA targets • Resolve common requests using documented playbooks and knowledge base articles • Escalate requests outside documented processes to the Customer Experience Manager or Director • Process customer data submissions and reporting requests according to documented workflows • Verify equipment details, product specifications, and supporting documentation against source records • Research and validate asset and equipment specifications • Correct customer records, including addresses, model numbers, and missing fields • Perform daily data processing and cross-referencing between systems • Run bulk data uploads, mass record updates, and established batch automation tools • Manage stuck and blocked queues and escalate tooling gaps • Maintain contact, company, and ticket accuracy in HubSpot • Identify and merge duplicate records, complete missing fields, and accurately log customer interactions • Perform accuracy spot checks on reports and processed submissions before customer delivery • Process customer onboarding and offboarding documentation • Maintain shared trackers and team process documentation • Support recurring reporting tasks and list building for customer communications • Flag missing, unclear, or outdated process documentation

🎯 Requirements

• Clear, professional written communication with the ability to write directly to customers with minimal editing • Demonstrated attention to detail and sustained accuracy in repetitive, high-volume work • Ability to follow documented processes consistently and recognize situations outside them • Proficiency with spreadsheets, including sorting, filtering, and basic formulas • Proficiency with or ability to quickly learn CRM and helpdesk platforms • HubSpot preferred; Zendesk, Salesforce, or similar acceptable • Ability to manage a work queue independently without daily direction • Comfort learning new software quickly, including AI-assisted tools • Sound judgment about when to escalate rather than resolve • Reliability and responsiveness during established business hours

🏖️ Benefits

• 100% remote work • Medical, vision and dental coverage provided at no cost for employees and their families • Option to purchase upgraded medical, vision and dental coverage at a minimal cost to employee • FSA, HSA, and dependent care accounts • Life insurance coverage • Employer paid cell phone service • 401(k) with employer match up to 4% • Stock options • 15 vacation days during the calendar year • Holidays, including the week between Christmas and New Year’s Day • Floating holiday for your birthday • Sick days • Paid parental leave • Flexible work environment • Broad responsibilities with high autonomy • Supportive, collaborative environment • Equal opportunity workplace