Advanced Specialist, Customer Success – Faculty Advisor, Nursing and Health Professionals

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🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $68k - $73k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

📚 Education

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals. • Consult on digital assessment, grading, and reporting strategies; Provide deep understanding and best practices knowledge for instructing with MyLab Nursing and other Health Profession courses. • Consult with customers who need assistance with curriculum mapping and modifying or creating their courses within MyLab based on learning outcomes. • Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed. • Guide and service implementation on new innovations and products developed for Pearson’s Nursing curriculum. • Consult with product team to advise on products under development. • Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives. • Use a set of success metrics and reporting structure to provide customers as well as internal stakeholders written documentation of the recommendations and evolution of the course design and implementation. • Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.

🎯 Requirements

• Master's degree in assigned discipline area is required • RN is required • At least 5 years of full-time teaching experience at the collegiate level, or comparable • Power-user experience with learning software; Pearson MyLab and eTexts preferred • Experience with other Health Professions, such as Medical Technology, Medical Terminology, Medical Assistance, and Health Records Management and Coding a plus • Online teaching experience preferred • LMS Experience preferred • Experience presenting at conferences, department meetings, and events

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities