Partner and Customer Enablement Lead

🕒 September 10

🇬🇧 United Kingdom – Remote

💵 ₹1.9M - ₹2.2M / year

⏰ Full Time

🟠 Senior

🪙 Affiliate Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peek Vision

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

🏥 Healthcare

🤝 Non-profit

Manufacturing • Healthcare • Non-profit

Peek Vision is a social enterprise which develops smartphone technology and public health tools to help eye health organisations improve their services. The company focuses on supporting low- and middle-income countries by collaborating with health providers, NGOs, and governments to enhance access to eye health care. Peek Vision aims to address the issue of preventable or curable vision impairment that affects over a billion people worldwide by providing simple and cost-effective treatments like cataract operations or glasses.

📋 Description

• Lead structured onboarding, enablement and in-country Software User Training with implementing partners using standard learning assets • Deliver demonstrations and facilitative hands-on sessions where they add value beyond self-serve learning • Support field monitoring visits and facilitate software release alignment with partners • Stay current with internal software knowledge as the product evolves • Train new Peek staff on Peek Capture and Admin • Coach and develop core teams, Trainer of Trainers lead trainers, Partner-as-Trainer representatives and Training Consultants • Quality-assure training models and cascade delivery using on-the-ground observation and remote monitoring • Coach and provide feedback where quality falls short, confirming improvement through data-informed decision-making • Reinforce screening and referral protocols and govern quality of practice through remote monitoring • Feed quality-assurance findings and trends into quarterly reporting • Attend programme design workshops and lead configuration with Programme Management Leads and partners • Translate programme designs into accurate configurations and support clean data reporting • Challenge requests that compromise data integrity and find compliant alternatives • Validate and test workflows with programme managers, IT leads and partner stakeholders before training • Own software adoption and behaviour-change outcomes, monitoring usage, engagement and outcome data • Report programme-level outcomes against OKRs and intervene through coaching, corrective input, protocol reinforcement, configuration review or escalation • Review training materials for accuracy and field deliverability and gather partner feedback • Own and triage partner queries, tickets, bugs and enhancement requests; resolve first-line support issues within SLAs • Escalate issues to Application Support and Product Development with reproduction detail, impact and urgency • Plan and manage multiple country programmes and internal projects in parallel • Maintain enablement plans, timelines, dependencies, time spent and ownership using Monday.com • Keep internal and external meeting notes current and transparent • Prioritise against OKRs, deliver to timelines and flag risks and dependencies • Support colleagues through knowledge sharing, work cover and peer reviews • Represent Peek at industry events and support clear messaging and branding

🎯 Requirements

• A teaching or training qualification • Minimum of 2 years of experience as a teacher, trainer or facilitator • Demonstrable experience training teams remotely in low-middle income countries (LMICs) • Strong understanding of software products, software configuration and customer adoption • Demonstrable experience managing customers or partner relationships and driving programmes to better outcomes • Strong coaching and facilitation skills • Excellent communication and presentation skills • Ability to explain technical concepts to non-technical audiences and adapt to varying literacy, digital literacy, English proficiency and cultural context • Confidence with data, tracking engagement and outcomes, reaching sound conclusions and translating them into interventions • Excellent time and programme management skills • High personal ownership and accountability; self-directed and reliable in a self-managed environment • Collaborative, team-first approach • Comfortable with change and a scalability mindset • Willingness and ability to travel up to 40% per annum • Must be at least 18 years old

🏖️ Benefits

• Flexible working hours throughout the week • Approximately 40-hour full-time work week • Remote work with daily collective overlapping hours of 11:00-16:00 UTC • Travel opportunities to programmes in different countries • Supportive, mission-driven colleagues • Professional development through knowledge sharing, peer reviews, and industry events • Equal opportunity employment • Video-conferenced interviews • Compensation benchmarked to local market ranges per jurisdiction