Services Principal

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pellera Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

🔒 Cybersecurity

🤖 Artificial Intelligence

Enterprise • Cybersecurity • Artificial Intelligence

Pellera Technologies is the premier enterprise IT solutions partner formed by the merger of Converge Technology Solutions and Mainline Information Systems. Pellera delivers end-to-end digital transformation services—advising, implementing, and managing—across areas such as artificial intelligence and analytics (including a Data & AI Design Studio), hybrid cloud and app modernization (notably IBM Power for Google Cloud/IP4G), cybersecurity, digital workplace, managed services, and next‑gen data center solutions. The company serves large and mid‑market customers across industries (banking, healthcare, government, manufacturing, retail, transportation), and reports scale metrics such as ~3,200 employees, $4B revenue (2024), 1,000+ technology partners, 4,250 technical certifications, and 35+ years of experience.

📋 Description

• Own the services relationship within strategic accounts and serve as a trusted services advisor to key client stakeholders • Build Services Account Plans alongside Account Executives, identify whitespace, and develop expansion strategies • Identify and develop services opportunities across Professional Services, Managed Services, consulting and advisory, cloud, security, infrastructure, AI and data, and adoption • Engage early in strategic pursuits and shape opportunities before an SOW or solution is defined • Connect technology sales to assessment, design, implementation, migration, optimization, adoption, or managed services opportunities • Conduct executive and client services reviews covering engagements, outcomes, satisfaction, initiatives, risks, and expansion opportunities • Act as an escalation point and client advocate, working with delivery leadership to protect relationships and restore client confidence • Orchestrate architects, consultants, practice leaders, delivery executives, and specialists around client needs • Help develop and position solutions and proposals that address client business problems and communicate value • Drive cross-sell and lifecycle expansion toward broader recurring relationships, especially Managed Services and ongoing advisory and optimization services • Maintain a services pipeline and growth plan for assigned strategic accounts and pursuits in partnership with the AE and sales leadership • Capture and route client feedback to improve offerings, delivery quality, and client experience • Performance measured by services gross profit growth, services penetration, recurring revenue mix, qualified services pipeline, client satisfaction, and retention • Prolonged desk and computer work; occasional lifting up to 15 pounds

🎯 Requirements

• Ten or more years in professional services, consulting, or technology services, including at least five in a client-facing role carrying growth accountability for a portfolio of accounts • Demonstrated record of growing services revenue inside large enterprise accounts, including Managed Services and recurring advisory engagements • Executive-level credibility, with ability to hold a business conversation with a CIO, CTO, or VP of Infrastructure without a technical escort • Working fluency across hybrid infrastructure, cloud, data and AI, cybersecurity, and managed operations; depth in one and literacy in all • Experience shaping opportunities before an SOW exists, through assessments, workshops, roadmaps, and business cases • Comfortable operating between Sales and Delivery without owning either; role runs on influence rather than authority • VAR, systems integrator, MSP, or consultancy background strongly preferred • Bachelor's degree or equivalent experience • Willingness to travel to assigned accounts approximately 30 to 50 percent • Prolonged periods of sitting at a desk and working on a computer • Ability to lift up to 15 pounds at times

🏖️ Benefits

• Willingness to travel to assigned accounts (approximately 30 to 50 percent)