Client Externship Coordinator

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Penn Foster

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

👥 B2C

🤝 B2B

Education • B2C • B2B

Penn Foster is an online, accredited career school and college that provides self-paced, career-focused diplomas, certificates, associate and bachelor’s degrees across vocational and professional fields. Its programs cover healthcare, veterinary technology (including an AVMA-CVTEA accredited Vet Tech program), skilled trades (HVACR, electrician, plumbing), business, IT, criminal justice, design, and high school diplomas accredited through the Distance Education Accrediting Commission. Penn Foster serves primarily individual learners with flexible, online study options and also offers training solutions for organizations and employers.

📋 Description

• Own cross-functional coordination among Client Success, Client Coordination, and Veterinary Externship Operations for enterprise partner externship needs, priorities, questions, and escalations • Build and maintain relationships with internal stakeholders and enterprise partners • Serve as the dedicated externship subject matter expert and professional point of contact • Participate in Veterinary Externship Team meetings and maintain current knowledge of operations, program requirements, placement processes, policies, trends, and AVMA updates • Synthesize complex program, operational, policy, and regulatory information into clear guidance, updates, resources, and talking points • Lead and participate in client meetings, town halls, onboarding sessions, informational meetings, and training events • Manage client concerns and escalations, coordinate stakeholders, and ensure timely resolution and follow-through • Partner with Client Success Managers and Client Coordinators to prepare for client conversations and address account-specific needs • Represent the client voice within Veterinary Externship Operations and collaborate on process improvements • Use CORE daily to manage student participation, placement status, site applications, progression, completion, and externship activity • Translate CORE data into internal and client-facing reports, status updates, and actionable insights • Use email and Microsoft Teams for communication, meetings, collaboration, documentation, and follow-up • Develop, maintain, and distribute reports, FAQs, how-to guides, training materials, process documentation, toolkits, talking points, and best-practice recommendations • Identify recurring questions, escalations, operational barriers, and process gaps and develop scalable solutions • Support prospective client conversations and explain externship requirements and processes • Support sponsored students through externship placement and completion, including reviewing and monitoring student and site applications • Monitor KPIs, CORE data, client feedback, and externship trends to identify risks and opportunities • Escalate significant risks and unresolved or recurring issues to appropriate leaders • Participate in process improvement initiatives, system enhancements, and cross-functional projects • Attend industry conferences, trade shows, and partner events as needed, typically one to two times per year

🎯 Requirements

• Current credential as a Veterinary Technician — RVT, LVT, or CVT — or a Veterinarian • Ability to work effectively within a matrixed organization and balance priorities across Client Success, Client Coordination, Veterinary Externship Operations, enterprise partners, and students • Ability to build trusted client relationships using consultative partnership, operational expertise, responsiveness, and sound judgment • Strong client-facing written and verbal communication skills • Ability to lead meetings, explain complex processes, set expectations, and communicate difficult information professionally • Ability to manage sensitive conversations and client escalations calmly and respectfully • Strong active-listening, critical-thinking, problem-solving, organizational, and follow-through skills • Ability to assess urgency, prioritize competing needs, and coordinate action through resolution • Ability to absorb detailed program, policy, operational, and regulatory information and translate it into concise communication • Ability to learn and work effectively within technology platforms managing student, site, placement, and progression information • Proficiency using email and Microsoft Teams • Role-specific assessment required as the first hiring step • Successful completion of applicable pre-employment screening requirements • Employment eligibility verification through Form I-9 • Preferred: previous experience using CORE • Preferred: experience supporting enterprise clients, sponsored education programs, externship or clinical placement operations, or veterinary education programs • Preferred: experience across client-facing and operational teams in a collaborative or matrixed environment • Preferred: experience interpreting and communicating educational, accreditation, regulatory, program, or policy updates • Preferred: experience developing reports, training materials, process documentation, FAQs, talking points, or client-facing resources

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible spending • Generous paid time off • Sponsored volunteer opportunities • 401K with a company match • Free access to all online programs • Remote work arrangement • On-camera work environment during remote meetings