Program Counseling Specialist

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Penn Foster

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

👥 B2C

🤝 B2B

Education • B2C • B2B

Penn Foster is an accredited, career-focused online education provider offering self-paced certificate, diploma, associate, bachelor's degree and high school programs. Its catalog covers vocational and professional areas including healthcare, veterinary technology, skilled trades (HVACR, electrical, plumbing), automotive repair, business, IT, criminal justice, design, hospitality, and more. Penn Foster serves individual learners (over 133,000 active students) with flexible, 24/7 online coursework and also provides employer-facing training solutions. The institution operates multiple schools/divisions and maintains accreditations such as DEAC and program-specific accreditations (for example, an AVMA-CVTEA-accredited veterinary technician program).

📋 Description

• Provide broad academic, personal, college, and career guidance for Penn Foster High School learners • Support Career Pathways, learner onboarding, learner persistence, and access to wraparound supports • Design scalable onboarding resources, orientations, communications, and milestone supports • Identify onboarding and transition barriers and partner with internal teams to improve the learner experience • Create transition supports for pathway entry, program changes, returns after inactivity, graduation, and postsecondary next steps • Coordinate milestone communications, guidance resources, and support workflows across cross-functional teams • Develop scalable guidance strategies connecting high school experiences, Career Pathway participation, credentials, and interests to post-graduate outcomes • Create college-navigation and career-readiness resources, workshops, communications, and decision-support tools • Partner with academic, college and career, and pathway teams to improve engagement, persistence, credential attainment, completion, and post-graduate transitions • Help design scalable Tier 3 support models, intervention playbooks, decision trees, escalation pathways, communication protocols, and resource libraries • Develop learner success and transition-planning tools • Coordinate, evaluate, and improve intervention and escalation models • Leverage learner data and AI-enabled support tools for exploration, triage, resource navigation, personalized guidance, and identifying emerging needs • Design scalable supports while preserving human expertise for complex and higher-need learners • Develop family engagement activities, resources, webinars, communications, and events • Coordinate family outreach with LSAs and instructors • Coordinate access to academic, social, community, wellness, and other wraparound resources • Create and maintain mental health, wellness, crisis, and community resource materials • Help establish protocols for identifying concerns, documenting actions, escalating urgent situations, and referring learners to qualified external services • Equip LSAs and instructors with approved well-being resources and escalation guidance

🎯 Requirements

• Master’s degree in School Counseling • Three to five years supporting learners in secondary, workforce, or career-connected education environments • Experience with college and career advising, postsecondary transition planning, learner success, retention, counseling, or MTSS programs • Knowledge of college exploration, admissions, financial aid awareness, credential and training pathways, career development, and workforce transition practices • Experience designing support models, intervention workflows, guidance resources, or learner engagement systems • Ability to develop and appropriately share mental health and wellness resources, recognize situations requiring escalation, and follow established referral protocols • Experience using data to improve learner interventions, guidance programs, and post-graduate outcomes • Must reside in and perform work within the United States • Must be willing and able to travel as needed • Expected to be on camera during meetings unless extenuating circumstances apply • Must successfully complete applicable pre-employment screening requirements • Must complete employment eligibility verification through Form I-9

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible spending account • Generous paid time off • Sponsored volunteer opportunities • 401K with a company match • Free access to all of our online programs • Remote work arrangement • Occasional company events, conferences, and summits