Payment Operations Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $30 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PeopleFinders

WebsiteLinkedInAll Job Openings

51 - 200 employees

🌐 Web 3

Web 3

PeopleFinders is a company dedicated to helping individuals find people and learn more about them through a comprehensive online search service. With access to over 120 billion public records from more than 6,000 sources, PeopleFinders allows users to conduct quick and in-depth people searches, background checks, and reverse phone lookups. The service is designed to provide detailed contact information, criminal histories, property records, and other public records for individuals in the U. S. PeopleFinders emphasizes safe and responsible use of its services to aid in reconnecting with lost acquaintances, verifying contact information, or simply exploring one's digital footprint. The company has been operating for three decades, making it one of the most experienced people finder services on the market.

📋 Description

• Process, monitor and reconcile daily transactions across payment gateways and processors, including Recurly, credit card and ACH • Investigate and resolve declined, failed and pending payments, including soft vs. hard decline analysis and retry/dunning management • Manage recurring billing, subscription changes, refunds and credits according to policy • Identify approval-rate and payment-failure trends and recommend improvements • Serve as first-level escalation for billing and payment questions from Customer Care • Monitor automated chargeback and dispute flows and process cases within processor and card-network deadlines • Submit evidence and represent disputes properly, flagging gaps or failures in automated processes • Report on chargeback and dispute activity, volumes and outcomes • Review accounts for compliance and risk concerns, including fraud, chargebacks and FCRA violations • Track chargeback ratios and partner with leadership on loss-prevention and fraud-mitigation efforts • Prepare daily, weekly and monthly reporting on approvals, declines, chargebacks and revenue for leadership • Create ad hoc reporting and reconciliation • Monitor and configure billing and servicing platforms, including Recurly, gateway portals and SharePoint • Collaborate cross-functionally with Customer Care, Finance and Engineering • Support leadership with administrative duties and ad hoc projects • Handle competing priorities and deliverables to meet customer and business needs

🎯 Requirements

• Minimum of 3 years of experience in payment operations, billing, collections or a related financial support field • Working knowledge of payment gateways, credit card and ACH processing, chargebacks and the dispute lifecycle • Experience in understanding and meeting monthly, quarterly and annual objectives • Excellent written and verbal communication skills • Strong critical thinking and analytical skills • Demonstrated knowledge of Microsoft Office 365 applications (i.e. Outlook, Excel, Word), with strong Excel skills preferred • Must be detail oriented, able to work independently and within an evolving team environment, be adaptable in understanding difficult processes and be comfortable speaking to both internal and external customers in a professional manner • Experience exercising independent judgement and discretion, particularly around refunds, disputes and account risk • Exceptional organizational and follow-up skills, including the ability to react to and implement change • Comfort working with numbers, spreadsheets and reconciliation – able to spot patterns and discrepancies in transaction data • Continuously improving product and process knowledge using our self-help and training resources • Be a collaborative teammate, sharing knowledge and learning from others while working through challenges • Experience in payment operations / billing: 3 years (Preferred) • Experience with chargebacks & disputes: 2 years (Preferred) • Experience with payment gateway / ERP systems: 2 years (Preferred)

🏖️ Benefits

• 401(k) • 401(k) matching • Medical/Dental/Vision/Life Insurance