Engagement Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PeopleGrove

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

📚 Education

🏢 Enterprise

⚡ Productivity

💰 Private Equity Round on 2022-05

Education • Enterprise • Productivity

PeopleGrove is a company dedicated to transforming higher education by enhancing campus initiatives that support student and alumni success. Offering a range of solutions for universities, PeopleGrove focuses on increasing enrollment, retention, and graduation rates by engaging students and alumni through experiential learning, career services, and industry partnerships. The platform facilitates project-based learning by connecting universities with corporations and aims to redefine major and career selection through PathwayU. With over 20 million users from more than 650 institutions, PeopleGrove has become a trusted partner for higher education, helping schools connect with their communities, enhance alumni engagement, and drive philanthropic outcomes.

📋 Description

• Build and implement a scalable engagement strategy that fosters user adoption and engagement for a portfolio of clients • Host meetings and office hours to inform and coach clients on product usage and best practices aligned with client strategy • Provide engagement suggestions based on client usage patterns and goals • Monitor product usage and proactively flag opportunities to expand or deepen adoption • Run one-on-one meetings to review progress toward goals and surface new needs for key accounts • Build and execute get-well plans for disengaged accounts • Maintain deep knowledge of PeopleGrove platforms and new features • Translate platform capabilities into tactical recommendations tied to client goals • Educate client administrators on relevant features and functionality • Build trusted relationships with client administrators and institutional champions • Track adoption and engagement metrics across the client portfolio • Identify and recruit referenceable clients for webinars and testimonials • Use platform usage data to identify risk and adjust outreach • Report account status and trends to the Client Strategist • Serve as the voice of client administrators inside PeopleGrove and share feedback with Support and CS Leadership • Partner with the Client Strategist to execute each account's annual strategy • Participate in customer education efforts including webinars, workshops, and the PeopleGrove Admin Community

🎯 Requirements

• 3+ years of experience in higher education, nonprofit, or SaaS customer success • Familiarity with the PeopleGrove platform, ideally as an admin user, is a plus • Comfortable discussing platform strategy and diving into technical detail with clients • Self-starter who strives to become a platform super-user • Strong written and verbal communication skills • Organized and able to manage a portfolio of clients and competing deadlines • Critical thinker with a customer-first approach • Proficient in Microsoft Office, Salesforce, ChurnZero, or similar CRM tools • Bachelor's degree or equivalent experience

🏖️ Benefits

• Competitive salary + annual bonus • Flexible PTO and hybrid/remote work options • Full medical, dental, and vision coverage • 401K with generous company match + financial planning • Company-paid life and disability insurance • Collaborative and purpose-driven culture