Customer Support Representative

🕒 January 20

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $48k - $58k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 60%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PeopleJoy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

PeopleJoy is a digital employee education and financial-wellness platform that helps employers offer, administer, and optimize student loan repayment, tuition assistance, Public Service Loan Forgiveness (PSLF) advisory, and related payment solutions. The company provides a SaaS-based benefits administration platform and white-glove service to streamline compliance, improve utilization of tax-advantaged programs, reduce HR administrative burden, and boost employee recruitment, retention, and engagement.

📋 Description

• Respond to client inquiries via phone, email, chat, SMS, and ticketing systems • Resolve non-technical issues using approved workflows, scripts, and templates • Analyze borrower needs to determine next steps, required documentation, or program-specific guidance • Collaborate with other CSRs to resolve complex or escalated cases • Surface workflow gaps or borrower friction points to product and operations teams • Accurately document interactions and case actions in the CRM and internal tools • Meet service-level agreements consistently • Maintain high customer satisfaction and borrower feedback • Contribute ideas to improve workflows and enhance the borrower experience

🎯 Requirements

• Customer-obsessed problem solver • Strong communication skills • Process-driven, organized, and highly detail-oriented • Clear, professional, and empathetic communication • Strong work ethic and reliable follow-through • High empathy for borrowers experiencing financial stress • Quick learner able to master new program rules with guidance • Dependable team player who follows processes and asks questions when needed • Ability to use approved workflows, scripts, and templates • Ability to document interactions and case actions accurately in CRM and internal tools

🏖️ Benefits

• Medical insurance • Dental insurance • 401(k) match • Short-term disability • Long-term disability • Life insurance