Help Desk Technician

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $39k - $62k / year

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peraton

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Peraton is a mission-focused enterprise that supports national security initiatives through advanced IT and cyber services. They provide capabilities in areas such as cyber defense, cloud operations, engineering, and intelligence. With a commitment to solving complex challenges, Peraton integrates data-driven technologies to ensure mission success for their military and government clients.

📋 Description

• Provide first-line technical support to end users • Troubleshoot common hardware, software, and access-related issues • Provide front-line support for Windows desktop systems • Assist users with peripheral devices such as printers, webcams, iPads, iPhones, and other workplace equipment • Support and troubleshoot Microsoft Office applications including Outlook, Word, Excel, and Teams • Log, track, and resolve support tickets in a timely and organized manner • Escalate issues to higher-level support teams when necessary • Deliver excellent customer service through clear communication and active listening • Guide users through solutions step by step • Follow established procedures • Contribute to documentation of common issues and solutions • Support the Department of Energy customer

🎯 Requirements

• High school diploma or equivalent and 1 year of experience • Must be a U.S. citizen • Eligible to obtain and maintain the required Department of Energy (DOE) security clearance • Basic knowledge of Windows operating systems, desktop applications, and common hardware and software troubleshooting • Familiarity with IT ticketing systems, incident documentation, and established escalation procedures • Basic experience assisting users with password resets, account lockouts, access issues, and common technical problems • Strong customer service and communication skills • Ability to troubleshoot issues and explain solutions in user-friendly terms • Ability to remain professional under pressure • Ability to prioritize support requests • Ability to follow IT security procedures • Ability to work effectively in a team environment • Preferred: CompTIA Security+, A+, or Network+ certification • Preferred: Experience using ServiceNow or another IT service management ticketing system • Preferred: Experience providing Tier 1 help desk, service desk, or technical support in an enterprise environment • Preferred: Familiarity with mobile device support, including iPads and iPhones • Preferred: Basic understanding of networking concepts, including connectivity and network troubleshooting • Preferred: Experience supporting a federal government contractor or government agency • Preferred: Experience working with established service level agreements (SLAs), ticketing procedures, and escalation processes

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Health savings account • Short-term disability • Long-term disability • Employee assistance program (EAP) • Parental leave • 401(k) • Paid time off (PTO) for vacation • Company-paid holidays • Employees may be eligible for overtime • Employees may be eligible for shift differential • Employees may be eligible for a discretionary bonus