Technical Support Specialist – Tier 1

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PerfectServe

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Private Equity Round on 2018-05

Healthcare • Healthcare Insurance • SaaS

PerfectServe is a healthcare technology company that specializes in clinical communication and collaboration solutions. The company provides tools to improve communication between healthcare professionals, streamline clinical workflows, and enhance patient engagement. Its products include medical answering services, provider scheduling, and a healthcare operator console, all designed to ensure effective and secure communication across care settings. PerfectServe aims to reduce administrative burdens and support provider wellness while maintaining compliance with industry regulations. Trusted by over 30,000 healthcare organizations, PerfectServe integrates with existing healthcare systems to optimize provider scheduling, improve patient and family communication, and enable virtual care.

📋 Description

• Support and troubleshoot for end users, physicians, nurses, and system administrators • Field incoming client communications via phone, chat, and online customer portal • Administer PerfectServe applications and train users on phone, mobile, and web tools • Troubleshoot message delivery and content issues from root-cause diagnosis through configuration fixes • Build and revise user accounts according to established standards • Partner with hospital IT teams to resolve mobile and web connectivity issues • Consult on and configure custom application builds for end-user workflows • Collaborate with customer success, integration, and technical teams on escalated issues • Provide 24/7/365 clinical communication support for hospitals, physicians, and care teams

🎯 Requirements

• Dedicated, distraction-free home workspace • Hardwired or verified reliable high-speed internet • Track record of troubleshooting complex issues methodically • Experience supporting customers via phone, chat, and ticketing systems • Comfort managing escalations across phone, chat, and ticketing channels • Pattern of growth in past roles, such as taking on more responsibility, training others, or earning a promotion • Genuine interest in healthcare communication and PerfectServe’s mission • Excellent written and verbal communication skills • High customer empathy and drive to help people • Comfort working in a fast-paced environment with competing priorities • Willingness to work evenings, overnights, and/or weekends • Ability to attend Monday through Friday daytime EST training with 100% attendance during the first 60 days • Ability to start by November 16, 2026 • Ability to communicate with or without reasonable accommodation • Good hand-eye coordination, arm, hand and finger dexterity, and visual acuity for keyboard, equipment, and technical information use

🏖️ Benefits

• Shift differential for nights/weekends • Comprehensive benefits package effective on day one • Remote first work environment • Health, Dental, Vision, Life and Disability Insurance options available day one • 401K with match and immediately vested • 17 company holidays • 2 floating holidays • Competitive paid time off policy • Internal Advancement Opportunities • Mentorship during onboarding and training