Technical Support Specialist – Construction Experience Required

🕒 September 17

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 18%

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Rebar

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🏗️ Construction

Artificial Intelligence • SaaS • Construction

Rebar is an AI-powered software company focused on lightning-fast takeoffs and estimating specifically for HVAC (heating, ventilation, and air conditioning) projects. Their product uses cutting-edge AI to automate and accelerate HVAC takeoff tasks—such as equipment marking, room search, addendum change summaries—and provides customization for markup symbols, equipment preferences, property settings, and analytics. It also offers data security features like isolated data for each organization and NDA project support. Rebar positions itself as a tool to supercharge inside staff, reduce takeoff time by about 60%, and provide performance and market basis-of-design insights.

📋 Description

• Respond to inbound client questions through live messaging, tickets, and screen-share/video calls • Own issues from first response through resolution while meeting response-time, resolution-time, and CSAT SLAs • Manage competing tickets and timelines while maintaining support quality • Diagnose and replicate bugs and partner with Engineering on resolutions • Surface recurring issues and product gaps to inform roadmap decisions • Build and refine support workflows, SLAs, and tooling • Guide customers on workflows, best practices, and product adoption • Create and maintain internal and client-facing documentation, tutorials, and FAQs • Collaborate with Product, Engineering, and Client Success • Learn product workflows, customer use cases, internal tools, ticketing systems, and escalation processes • Independently handle inbound support tickets and resolve common issues • Troubleshoot complex issues and provide actionable product feedback • Improve support processes, tooling, and response times

🎯 Requirements

• 2+ years of experience in construction, construction-tech, or HVAC/Mechanical Contracting • Strong troubleshooting skills across web-based software products • Ability to clearly communicate technical concepts to both technical and non-technical users • Highly organized and responsive; able to thrive in fast-paced environments • Comfort working remotely while collaborating closely with a distributed team • Experience at an early-stage startup (bonus) • B2B technical support or similar customer-facing technical role (bonus) • Experience using support tools such as Zendesk, Intercom, HubSpot, Jira, or Linear (bonus) • Familiarity with APIs, integrations, or debugging tools (bonus) • Experience creating support documentation and training materials (bonus)

🏖️ Benefits

• Meaningful equity grant aligned with your background • Medical insurance • Dental insurance • Vision insurance • Remote work

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