BASF
10,000+ employees
Founded 1865
🌾 Agriculture
Chemicals • Agriculture • Healthcare
BASF is a global chemical company that operates across multiple sectors, providing a wide range of products and solutions. The company is focused on innovation and sustainability, serving industries such as agriculture, automotive, construction, electronics, energy, and healthcare. With a commitment to research and development, BASF aims to create chemicals that enhance the quality of life and support sustainable practices worldwide.
HCS Customer Service Specialist II
🕒 March 31
🤠 Texas – Remote
💵 $19 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
BASF
10,000+ employees
Founded 1865
🌾 Agriculture
Chemicals • Agriculture • Healthcare
BASF is a global chemical company that operates across multiple sectors, providing a wide range of products and solutions. The company is focused on innovation and sustainability, serving industries such as agriculture, automotive, construction, electronics, energy, and healthcare. With a commitment to research and development, BASF aims to create chemicals that enhance the quality of life and support sustainable practices worldwide.
📋 Description
• Provide professional, accurate and timely responses to CMS (Medicare) and provider inquiries. • Maintain a current knowledge of all contract requirements and objectives. • Develop professional working relationships with colleagues, healthcare providers and other Medicare contractors. • Take inbound calls from providers to answer questions and resolve complex issues. • Make outbound calls to healthcare providers to confirm if letters requesting records for review have been received. • Respond to assigned written communications from providers timely and accurately. • Educate providers on proper process protocols and their appeal rights. • Establish appropriate contacts and perform necessary research to validate provider contact information. • Enter and update all contact and activity information into tracking logs and the audit platform. • Research and route internal/external communications to the appropriate person or department. • Notify management of escalated displeasure, legal action, government intervention, or suggestions for process improvements.
🎯 Requirements
• At least two (2) years’ experience in a call center or customer service position required. • At least one (1) year claims processing/billing experience preferred. • High School diploma or GED is required. • Must maintain HIPAA Certification.
🏖️ Benefits
• medical • dental • vision • HSA/FSA options • life insurance coverage • 401(k) savings plans • family/parental leave • paid holidays • paid time off annually
Apply NowSimilar Jobs
🕒 March 31
Customer service agent assisting with inbound sales, product inquiries and support tasks. Managing orders and vendor communications while working from home.
🕒 March 31
Customer Support Representative assisting New York clients with troubleshooting platform issues and moderating Qualitative Research Responses. Working flexible hours including weekends as necessary.
🕒 March 31
Customer Service Representative providing exceptional support via email, phone, and chat for customer inquiries. Responsible for managing customer contacts and educating customers on self-service options.
🕒 March 31
Email Support Specialist managing customer inquiries and issues via email. Collaborating with teams to provide effective resolutions from a remote setting.
🕒 March 31
Motivated Customer Service Representative handling customer inquiries for Microsoft via phone, email, and chat. Responsible for ensuring a positive customer experience through support and issue resolution.
