Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PERSUIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

☁️ SaaS

Consulting • Legal • SaaS

PERSUIT is a company that empowers legal leaders to make data-driven decisions for working with external legal counsel. They focus on helping large corporations select the right law firms and manage relationships with outside counsel through a transparent and repeatable process. Their platform offers features such as alternative fee arrangements, value-based pricing, market intelligence, and AI-driven solutions to enhance legal sourcing and operations. By utilizing PERSUIT, companies can reduce costs and improve efficiencies in managing their legal needs.

📋 Description

• Own a portfolio of enterprise clients across onboarding, adoption, expansion, and renewal • Build data-driven success plans and advise clients on outside counsel management best practices • Advise on competitive sourcing, alternative fee arrangements, and spend governance • Turn usage and savings data into clear value stories that drive renewal and expansion • Build executive sponsorship and develop strong, multi-threaded relationships across accounts • Drive adoption through training, change management, and scalable self-service programs • Identify risks and growth opportunities early • Collaborate with internal experts to take action • Partner with in-house legal teams to improve outside counsel selection, management, and legal spend control

🎯 Requirements

• 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations • Track record of managing client relationships or portfolios • Confident engaging with senior stakeholders and comfortable leading high-stakes conversations • Data-literate storytelling and ability to translate complex information into clear, actionable insights • Proactive, organized, and technically curious • Interest in leveraging technology and AI to work smarter • Positive, "yes, and" mindset, with willingness to learn, adapt, and grow • Experience in legal operations, legal technology, fintech, or professional services (nice to have) • Familiarity with legal pricing, law firm sourcing, or corporate legal departments (nice to have) • Current, valid authorization to work in the U.S. • PERSUIT is unable to provide visa sponsorship

🏖️ Benefits

• Variable compensation • Medical, dental, and vision insurance • 401(k) • Paid time off • Family leave • Training and professional development opportunities • Wellness resources