Program Adoption Manager

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Petvisor

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

Petvisor is a company that specializes in providing mobile-enabled technologies to pet care professionals, helping them deliver better services to pets and their families. As a parent company to several tech companies within the veterinary health and pet services sectors, Petvisor offers tools to engage customers, streamline operations, and promote business growth. With a mission to bring together founder-led companies focused on improving the lives of pets, pet parents, and veterinarians, Petvisor aims to create a comprehensive pet health and wellness platform. Their technologies support various veterinary clinics and grooming facilities, reaching millions of pet parents.

📋 Description

• Serve as the primary point of contact for veterinary clinics throughout the CarePath implementation journey, guiding customers from kickoff through successful launch, adoption, and transition to Customer Success • Configure CarePath environments, including tenant setup, user permissions, PIMS integrations, data validation, and workflow configuration, partnering with internal technical teams to troubleshoot and resolve issues as needed • Manage implementation milestones, timelines, training sessions, launch readiness activities, and project risks to ensure successful customer outcomes • Develop expertise in CarePath workflows, integrations, and data flows to translate technical requirements into simple, actionable guidance for clinic teams • Conduct onboarding sessions and training for veterinary clinic staff while creating and maintaining documentation, training materials, and resources that support successful adoption • Partner closely with Strategic Account Managers to support clinic-level onboarding, program opt-ins, and adoption activities for strategic accounts • Coordinate implementation activities across multiple customer journeys and partner programs, ensuring clinics are onboarded using scalable, repeatable processes • Collaborate with Product, Engineering, and project teams to manage shared data dependencies, align cross-functional workstreams, and prevent delivery blockers • Help define, test, validate, and operationalize onboarding frameworks, communication rules, suppression logic, and data workflows that can be replicated across additional product and medication journeys as the business scales • Gather customer feedback, identify recurring challenges and opportunities, and partner with Product and Engineering teams to continuously improve the product, implementation experience, and operational processes

🎯 Requirements

• 3+ years of experience in customer onboarding, implementation, customer success, technical support, or a similar customer-facing role • Veterinary, animal health, or pharma industry experience • Familiarity with PIMS systems (Cornerstone, Avimark, ezyVet) and the data challenges they present • Experience with SaaS implementations, tenant configuration, user management, or software administration • Experience working with SaaS products, software platforms, or technology-enabled workflows • Strong customer communication skills with the ability to build trust and confidence with users • Comfortable learning and working with technical systems, configurations, and software workflows • Ability to troubleshoot issues, identify root causes, and coordinate solutions • Strong attention to detail and ability to manage multiple customer implementations simultaneously • A customer-first mindset with a passion for helping users successfully adopt new technology

🏖️ Benefits

• Medical coverage for employees and dependents (80-90% covered by employer) • Employer HSA contribution with HDHP • 401(k) match up to 3.5% • Dependent Care Flexible Spending Account (FSA) • Dental & Vision coverage available • Basic Life and AD&D Insurance • Short and Long Term Disability • Flexible Time Off & 12 Paid Annual Holidays • Paid Parental Leave • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance • $250 Annual Stipend for Learning and Development