Senior Manager, Implementations

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🔥 7 minutes ago

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Petvisor

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

Petvisor is a company that specializes in providing mobile-enabled technologies to pet care professionals, helping them deliver better services to pets and their families. As a parent company to several tech companies within the veterinary health and pet services sectors, Petvisor offers tools to engage customers, streamline operations, and promote business growth. With a mission to bring together founder-led companies focused on improving the lives of pets, pet parents, and veterinarians, Petvisor aims to create a comprehensive pet health and wellness platform. Their technologies support various veterinary clinics and grooming facilities, reaching millions of pet parents.

📋 Description

• Track and manage activity across 500+ concurrent customer implementations, catching risks before they surface as problems • Set clear expectations with customers and internal teams, and proactively communicate status without being asked • Report portfolio health, risk, and progress upward to leadership in a clear, digestible format • Lead and coach a team of Implementation Managers, holding the team to the same standard of rigor and follow-through • Step in as the senior point of contact on at-risk or unhappy-customer situations, resolving issues directly • Build and refine playbooks and workflows that raise consistency and quality across a growing team • Partner across Sales, Product, Customer Success, and Support to align expectations and close feedback loops • Travel ~10% for kickoffs, customer events, and industry conferences

🎯 Requirements

• 5+ years in implementation, onboarding, professional services, or project management • 2+ years managing people • Demonstrated ability to manage a high volume of concurrent projects/accounts with strong attention to detail and follow-through • Experience proactively communicating status and setting expectations with customers and internal stakeholders • Experience leading customer-facing teams and delivering projects on time and on scope • Experience building or improving processes that scale • Bachelor's degree or equivalent practical experience • **Preferred Qualifications:** • Experience in a B2B SaaS or technology environment • Proficiency with CX Tech stack (e.g., Salesforce, Wrike, Zendesk, ChurnZero) • Experience working with enterprise customers and complex, multi-stakeholder rollouts • Love of animals, pets and experience in a veterinary practice

🏖️ Benefits

• Medical coverage for employees and dependents (80-90% covered by employer) • Employer HSA contribution with HDHP • 401(k) match up to 3.5% • Dependent Care Flexible Spending Account (FSA) • Dental & Vision coverage available • Basic Life and AD&D Insurance • Short and Long Term Disability • Flexible Time Off & 12 Paid Annual Holidays • Paid Parental Leave • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance • $250 Annual Stipend for Learning and Development