Case Coordinator

Job not on LinkedIn

🔥 3 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $162.9k - $271.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

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Pfizer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1849

💼 Consulting

📣 Marketing

💊 Pharmaceuticals

💰 Post-IPO Debt on 2023-05

Consulting • Marketing • Pharmaceuticals

Pfizer is a pharmaceutical company that has been at the forefront of scientific innovation for 175 years. The company is dedicated to improving health and well-being at every stage of life by providing access to safe, effective, and affordable medicines and healthcare services. Pfizer focuses on delivering innovative therapies, particularly in the field of cancer treatments, as it continues to progress in transforming the healthcare landscape.

📋 Description

• Own 100% of assigned cases and manage the patient journey from HUB enrollment through post-fill follow-up • Serve as the central point of contact for patients/caregivers and healthcare providers regarding reimbursement and access support • Educate patients, caregivers, and healthcare providers on reimbursement, access, and coverage • Conduct benefits investigation and verification, including calls with payers and patients • Manage prior authorization and appeals processes • Coordinate patient appointments, baseline assessments, testing, and vendor communications • Administer Interim Care, voucher, copay, and financial assistance programs • Triage vouchers, paid prescriptions, and Interim Care fills within Polaris • Follow up with patients at 10 and 45 days post-prescription • Manage and update case records in Polaris, including texting, faxing, prescription triage, and documentation • Share and manage cases with HUB partners and coordinate with Pfizer colleagues and Patient Support Program/HUB employees • Maintain real-time case comments and manage encrypted email and DocuSign consent processes • Report adverse events in accordance with company requirements • Communicate compliantly with patients, caregivers, and healthcare providers • Work cross-functionally to improve the patient access journey and address access barriers • Maintain discretion, confidentiality, and adherence to company compliance guidelines

🎯 Requirements

• B.S. or B.A. Degree • 8+ years of pharmaceutical (or related) experience in customer-facing roles/functions • 6 months minimum as a FRM, PAC, FAS or similar experience in access and Reimbursement and working with Polaris CRM System • Working proficiency in Polaris, including case management and documentation, prescription triage, and interpretation of PA, appeal, and PEF documentation • Demonstrated ability to communicate directly with patients, providers, and cross-functional colleagues • Experience conducting benefit investigation and verification directly with payers • Working knowledge of prior authorization and appeals processes • Working knowledge of copay programs, copay maximizers and accumulators, vouchers, and free or interim care programs • Ability to own a high volume of concurrent cases across a patient journey averaging approximately 20 days • Ability to meet adverse event reporting obligations in a role with frequent, direct patient contact • Strong understanding of Reimbursement, Government Payment Systems, Specialty Pharmacy Networks, Co-Pay Assistance Programs, and Specialty Medication • Appropriate and compliant communication and collaboration with cross-functional field-based colleagues • Alignment with HQ stakeholders to support patient access • Permanent work authorization in the United States • Candidates must be authorized to be employed in the U.S. by any employer • 10% to 20% travel availability • Ability to work across Eastern or Central time zones if needed

🏖️ Benefits

• 401(k) plan with Pfizer Matching Contributions • Additional Pfizer Retirement Savings Contribution • Paid vacation, holiday and personal days • Paid caregiver/parental and medical leave • Medical, prescription drug, dental and vision coverage • Bonus target of 20.0% of base salary through Pfizer’s Global Performance Plan • Eligibility to participate in Pfizer’s share based long term incentive program • Relocation assistance may be available based on business needs and/or eligibility • Remote work from home 5 days a week