Case Coordinator

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $162.9k - $271.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Pfizer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1849

💼 Consulting

📣 Marketing

💊 Pharmaceuticals

💰 Post-IPO Debt on 2023-05

Consulting • Marketing • Pharmaceuticals

Pfizer is a pharmaceutical company that has been at the forefront of scientific innovation for 175 years. The company is dedicated to improving health and well-being at every stage of life by providing access to safe, effective, and affordable medicines and healthcare services. Pfizer focuses on delivering innovative therapies, particularly in the field of cancer treatments, as it continues to progress in transforming the healthcare landscape.

📋 Description

• Own 100% of assigned cases and manage the patient journey from HUB enrollment through post-fill follow-up • Serve as the central point of contact for patients/caregivers and healthcare providers regarding reimbursement and access support • Educate patients, caregivers, and healthcare providers on reimbursement, access, and coverage • Conduct benefits investigation and verification, including payer and patient calls • Review benefits, out-of-pocket costs, deductibles, copay options, maximizers, accumulators, and reimbursement programs • Verify product and baseline test coverage across PBM and major medical insurance • Manage prior authorization and appeals processes • Coordinate patient appointments, baseline assessments, testing, and vendor communications • Administer Interim Care, extended Interim Care, vouchers, and copay programs • Triage prescriptions and fills within Polaris • Conduct post-prescription follow-up at 10 and 45 days • Manage case records, documentation, texting, faxing, and prescription triage in Polaris • Share and manage cases with HUB partners • Coordinate with Pfizer colleagues, Patient Support Program/HUB employees, and external vendors • Maintain real-time case comments and manage patient consents through Docusign • Report adverse events and comply with company requirements and content controls • Communicate access options compliantly and use Brand RC-approved materials • Work cross-functionally to improve the patient access journey and address access barriers

🎯 Requirements

• B.S. or B.A. Degree • 8+ years of pharmaceutical (or related) experience in customer-facing roles/functions • 6 months minimum as a FRM, PAC, FAS or similar experience in access and Reimbursement and working with Polaris CRM System • Working proficiency in Polaris, including case management and documentation, prescription triage, and interpretation of PA, appeal, and PEF documentation • Ability to communicate directly with patients, providers, and cross-functional colleagues • Experience conducting benefit investigation and verification directly with payers • Working knowledge of prior authorization and appeals processes • Working knowledge of copay programs, copay maximizers and accumulators, vouchers, and free or interim care programs • Ability to manage a high volume of concurrent cases with disciplined documentation and follow-through • Ability to meet adverse event reporting obligations • Strong understanding of Reimbursement, Government Payment Systems, Specialty Pharmacy Networks, Co-Pay Assistance Programs, and Specialty Medication • Appropriate and compliant communication and collaboration with cross-functional field-based colleagues • Alignment with HQ stakeholders to support patient access • Candidates must be authorized to be employed in the U.S. by any employer • Permanent work authorization in the United States required • U.S. work visa sponsorship is not available now or in the future • Ability to travel approximately 10% to 20% • Flexibility to work across different time zones if needed

🏖️ Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution • Paid vacation, holiday and personal days • Paid caregiver/parental and medical leave • Medical, prescription drug, dental and vision coverage • Participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of base salary • Eligibility to participate in Pfizer’s share based long term incentive program • Relocation assistance may be available based on business needs and/or eligibility • Remote work from home 5 days a week