Senior Manager, Patient Services Vendors – Hub Aff, e-Services

🕒 6 days ago

🏢🏡 New York City – Hybrid

💵 $124.4k - $207.4k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Pfizer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1849

💰 Post-IPO Debt on 2023-05

We’re celebrating 175 years of daring scientific innovation—and we’re not done yet. Every day, we’re channeling our passion and resources into delivering innovative therapies that change the face of healthcare. Let’s outdo yesterday.

📋 Description

• Oversee governance and operations of all enterprise-wide Patient Services vendor programs • Ensure patient support program development and ongoing operations are executed to a high standard • Facilitate relationships with third-party vendors ensuring quality and compliance • Partner with Digital and Analytics to develop strategies for data acquisition • Provide inputs to senior leadership on vendor selection and RFP process • Contribute to continuous improvement infrastructure for program improvements • Execute optimal program design standards for scaling patient services • Consult on effective organizational and operating models for patient services

🎯 Requirements

• Bachelor’s degree; advanced degree (MBA, MPH, etc.) preferred • 6+ years’ experience in Biopharma Patient Services Strategy/Operations/Program Management (preferred) or Biopharma Strategy/Management Consulting required • Demonstrated success in a highly fast-paced setting • Significant depth of experience in patient services vendor management, including establishing, monitoring, and evolving Patient Services Service Level Agreements (SLAs) • Strong project management and organizational skills, with cross-functional teams of diverse colleagues • Exceptional written and verbal communication skills, and prior experience in presenting to senior leaders • Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact • Commitment to receiving development and coaching from leadership.

🏖️ Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution • Paid vacation, holiday and personal days • Paid caregiver/parental and medical leave • Health benefits to include medical, prescription drug, dental and vision coverage