Senior Localization Manager

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🔥 4 minutes ago

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟠 Senior

🌎 Translator / Interpreter

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PGLS

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📚 Education

🏛️ Government

⚕️ Healthcare Insurance

Education • Government • Healthcare Insurance

PGLS is a comprehensive language solutions provider dedicated to bridging language gaps for organizations of all sizes. Specializing in translation, localization, interpreting, and language training services, PGLS caters to various industries including government, healthcare, education, and technology. With a commitment to personalized service and scalability, PGLS is established as a trusted partner, leveraging over 150 years of combined industry experience to deliver accurate and culturally relevant language services that empower organizations to succeed in global markets.

📋 Description

• Lead localization strategy, operating model development, governance, and scalable program execution in alignment with Language Operations and company objectives. • Own Localization Department initiatives, including departmental goals, success metrics, risks, dependencies, and resourcing recommendations. • Define, validate, and maintain executive-ready analytics and reporting for localization performance, including quality, speed, cost, throughput, scalability, margin drivers, and operational health. • Assess localization program health across delivery, quality, cost, scalability, tooling, vendor ecosystem, resourcing, and operational risk; prioritize improvement opportunities using data and stakeholder input. • Develop business cases for major localization improvements, including expected impact, cost, timeline, risks, rollout approach, training needs, and measurement plans. • Facilitate collaboration across Operations, Sales, IT, Tech, Language Operations, Quality Management, Vendor Management, and other stakeholders by clarifying interfaces, dependencies, ownership, and escalation paths. • Act as a senior escalation point for complex localization program, stakeholder, vendor, tooling, delivery, quality, and resourcing issues. • Demonstrate people leadership through mentorship, coaching, expectation management, performance support, and development of direct reports. • Stay current on industry trends, emerging technologies, and best practices in localization and language operations; recommend and implement improvements as appropriate. • Support continuous improvement of localization processes, workflows, documentation, reporting standards, and governance practices. • Perform all other duties as assigned.

🎯 Requirements

• Bachelor’s degree in Localization, Linguistics, Translation, or a related field or equivalent professional experience. • 5+ years of experience in localization or language services, including at least 3 years in a leadership or people-management role. • Strong understanding of localization operations, vendor ecosystems, tooling, workflows, quality management, delivery models, and scalability challenges. • Demonstrated experience leading complex localization programs, operational improvement initiatives, or cross-functional transformation efforts. • Strong analytical skills with the ability to assess operational performance, identify trends, evaluate risks, and recommend data-informed improvements. • Excellent communication and stakeholder management skills, including the ability to engage senior leaders and translate operational data into clear recommendations. • Proven leadership capabilities, including team development, performance management, and cross-functional influence. • Ability to thrive in a fast-paced, deadline-driven environment while maintaining strong judgment, professionalism, and operational discipline. • Proficiency in one or more foreign languages is a plus.

🏖️ Benefits

• N/A