Manager, Clinical Support

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Biotechnology • Medical Devices

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Manage contact center departments that provide operational/business process support to internal and external customers for company products and services • Defines the short-term (1 year) policy within the constraints of the overall strategy • Leads the department, its related processes and staff, to world-class performance • Arrange programs, projects, goals, and metrics to lead the department • Specifies the conditions for lowering costs and improving performance • Acts, draws up a package of measures, evaluates the alternatives and their consequences and gives advice to higher management in the event that priorities have to be set • Is contact center profit and loss responsible

🎯 Requirements

• Bachelor's Degree OR Minimum 1+ years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent 2 years’ experience in a Remote Clinical Support Role preferred • Minimum 5 years’ experience in one of the 6 focused modalities: AMI, CT, DXR, IGT, MR, & UL • Individuals should be able to illustrate a basic understanding of Clinical use models in all 6 modalities: AMI, CT, DXR, IGT, MR, & UL • Experience in Customer Services or Customer Relations • Excellent clinical product knowledge in focused modality • Prior supervisory experience of direct reports including influencing & coaching

🏖️ Benefits

• Generous PTO • 401k (up to 7% match) • HSA (with company contribution) • Stock purchase plan • Education reimbursement