Bilingual Customer Experience Coordinator, EN/FR

Job not on LinkedIn

🔥 10 hours ago

🇨🇦 Canada – Remote

💵 CA$45k - CA$55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Phoenix Company

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏗️ Construction

🏭 Manufacturing

🤝 B2B

Construction • Manufacturing • B2B

Phoenix Company is a full-service metal fabrication shop founded in 1988. They specialize in certified D1. 1 welding, metal fabrication, field welding and installation, and structural steel. Phoenix Company offers a complete range of services from 3D modeling to the installation of their manufactured products, ensuring a 100% guarantee on their work.

📋 Description

• Respond to patients' inquiries via email, chat and phone • Communicate clearly and effectively with patients in both French and English through email and phone calls • Assist with patient onboarding, product education, and general troubleshooting across the platform • Troubleshoot issues with account management, shipments, and billing • Alert development and pharmacy teams to technical issues that could impact patient experience • Provide best-in-class customer service and relay patient feedback to the organization • Find creative, fun, and professional ways to deliver the best possible patient support • Triage patients to their healthcare team for medical questions or treatment-plan assistance

🎯 Requirements

• Excellent written and verbal communication skills in both English and French • Availability to work some remote weekend hours if required • Desire to help patients solve complex problems • Ability to think quickly, work autonomously, and de-escalate patients • Strong organizational skills and careful attention to detail • Willingness to participate in ongoing learning • Experience working in fast-paced environments with quick and effective problem solving • Ability to maintain a calm, professional demeanour if patients get escalated • Passion for improving the Canadian healthcare experience and a personal connection to the space • Flexibility to work occasionally on weekends remotely • Experience with Gladly or another CRM tool • Experience in telehealth • Experience in customer service • Ability to assist patients with sensitive health-related topics compassionately and professionally

🏖️ Benefits

• Remote work arrangement • Lieu time for occasional weekend work • Standard healthcare coverage • Remote-first holiday season • Holistic wellbeing support • Ongoing learning opportunities • Competitive and fair compensation backed by market data