Senior Client Services Associate

🔥 30 minutes ago

🇺🇸 United States – Remote

💵 $85k - $120k / year

⏰ Full Time

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Phreesia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

SaaS • Marketing

Phreesia is a technology company that provides digital solutions to connect and engage audiences through powerful tools like URL shorteners and QR code generators. It offers a comprehensive platform that enables businesses to create trackable and customizable links, dynamic QR codes, and mobile-optimized landing pages. Phreesia serves various industries, including retail, hospitality, healthcare, financial services, and education, by enhancing their digital communication and customer engagement capabilities. With integrations and advanced analytics, Phreesia streamlines digital marketing efforts and optimizes customer interactions for over 500,000 global paying customers.

📋 Description

• Own end-to-end onboarding. • Manage onboarding projects for newly contracted clients, including project timelines, stakeholder communications, and go-live milestones. • Serve as the implementation lead. • Act as the primary point of contact during implementation, guiding clients through product configuration, workflow setup, and initial staff training. • Partner across the client journey. • Work closely with Client Success Managers to ensure a seamless transition from implementation to ongoing engagement while building the skills to independently manage client relationships over time. • Drive product adoption and value realization. • Proactively engage clients to encourage adoption and utilization of Phreesia products and features, helping them achieve meaningful business outcomes. • Collaborate cross-functionally. • Partner with Support, Product Management, Sales, and Business Development teams to resolve issues, mitigate risks, and support client success. • Monitor client health and performance. • Analyze product usage trends and key performance indicators to identify potential risks early and take action before they impact satisfaction or retention. • Track onboarding success metrics. • Measure and report on onboarding KPIs, including time-to-live, product activation rates, and early satisfaction scores. • Maintain implementation documentation. • Capture client configurations, feedback, and implementation outcomes to support continuous improvement and knowledge sharing. • Advocate for client needs. • Surface recurring client feedback and product enhancement opportunities to Product Management to help inform roadmap priorities.

🎯 Requirements

• Bachelor’s degree required. • Experience level aligned with a Senior Client Services Associate role. • Ability to travel up to 50%, in accordance with current health and safety guidelines.

🏖️ Benefits

• 100% Remote work + home office expense reimbursements • Competitive compensation • Flexible PTO + 8 company holidays • Monthly reimbursement for cell phone + internet + wellness • 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada • Variety of insurance coverage for people (and pets!) • Continuing education and professional certification reimbursement • Opportunity to join an Employee Resource Group.