Customer Success Architect

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Picus Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

💰 Corporate Round on 2022-05

Cybersecurity

Picus Security is a company that specializes in security validation and exposure management solutions. Their platform conducts breach and attack simulations, automated penetration testing, and adversarial exposure validation to optimize and measure the effectiveness of security controls for detection and prevention. Picus helps organizations enhance their cybersecurity posture by providing a comprehensive analysis of vulnerabilities through continuous threat exposure management. They also offer educational resources on security operations and advanced threat intelligence to help teams stay ahead of evolving threats.

📋 Description

• Onboard new customers • Expand Picus platform capabilities • Retain the Enterprise customer base • Refine and scale customer success processes including onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews • Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities • Lead customer advocacy initiatives including case studies, reference calls, and customer advisory boards • Represent customer success stories and best practices at events, panels, and webinars • Collaborate with Sales, Product, and Support teams to ensure seamless customer experiences and resolve escalations • Provide customer-driven feedback on product enhancements and feature requests • Align with the Regional Sales VP, Technical Director, Product Management, Channel, Marketing, and Customer Success teams • Collaborate with the Sales organization and Partners to define Enterprise customer solutions and accelerate revenue and strategic growth initiatives

🎯 Requirements

• BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems • At least five years of experience in a Sales Engineering or Customer Success role • Demonstrated success building executive relationships and driving strategic account planning • Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation • Understanding of solution architecture/design built on-premises and in the cloud • Experience managing complex customer lifecycles from onboarding through renewal and expansion • Ability to be consultative, proactive, and outcome-focused • Industry subject matter expertise and business acumen • Willingness to travel within the US for on-site customer meetings, training sessions, and key industry events

🏖️ Benefits

• Unlimited opportunity and ongoing career development opportunities • Global exposure working with customers around the world • Global remote team • Equal opportunity employment • Reference and identity checks conducted in line with local labor laws and company policy