Partner Success Manager, B2B

🕒 April 10

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PiNCAMP

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏪 Marketplace

👥 B2C

Marketplace • B2C

PiNCAMP is the camping portal of ADAC that helps travelers discover and book camping sites and rental accommodations across Europe. The platform lists over 14,500 campsites in 44 countries, features ADAC classifications and 196,700+ camper reviews, and offers search filters for pitches and rental units (e. g. , mobile homes). PiNCAMP also provides travel content through its magazine, route guides, a booking interface, a mobile app with digital CampCard, and weekly newsletters, serving millions of visitors looking for camping vacations.

📋 Description

• Serve as the primary ambassador for campsite partners, handling inquiries across email, phone, and digital channels • Create and manage new campsite listings in close collaboration with internal teams • Ensure a smooth onboarding experience and drive partner activation processes • Provide active support to partners during the onboarding phase • Maintain high-quality campsite data and content in cooperation with the Product Data team • Monitor and optimize booking availability to maximize conversion rates and partner satisfaction • Identify and resolve technical or operational issues that affect bookability

🎯 Requirements

• Proven track record in B2B support, partner success, or a related operational role • Experience with call-center structures or dynamic, high-volume support environments • Familiarity with connectivity systems (e.g., PMS or channel managers) and CRM software (Salesforce preferred) • Excellent coordination skills and the ability to communicate effectively across internal teams • Proactive, solution-oriented mindset with a focus on partner needs and success • High level of empathy and a strong commitment to service excellence • Full professional proficiency in German and English (e.g., German C1 and English B2) required • Proficiency in Dutch and/or French is a definite plus

🏖️ Benefits

• Flexible working hours, remote work, the option to work from abroad, and hybrid arrangements • 30 days of vacation • Access to a camper for short trips or vacations • Best-in-class hardware of your choice and modern tools • Health promotion measures, e.g., subsidies for Urban Sports Club or ergonomic workstations; free fruit, vegetables and muesli • Regular company parties and events • Various employee discounts, e.g., Travel Industry Card • An appreciative work culture and atmosphere within an international team • A good mix of agile start-up dynamics and established professional structures • Regular feedback as well as internal and external training, e.g., through our PiNCAMP Academy • A steep learning curve with significant responsibility from day one, flat hierarchies, quick decisions, and room for creative ideas and new initiatives • Modern office in the heart of Berlin with excellent public transport connections and a rooftop terrace for fresh air and sunbathing