Senior Manager, Technical Account Management

🕒 June 18

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $160k - $190k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $35M Series F - Ping Identity on 2014-09

Consulting • Healthcare • Logistics

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Lead and mentor a team of Technical Account Managers • Define the technical account management roadmap for our Elite accounts • Oversee the delivery of architectural design reviews, operational health checks, and pre-launch risk assessments • Build strong, long-term relationships with key customer stakeholders • Act as a critical bridge between customers and Ping’s internal teams • Serve as the definitive escalation partner for high-impact customer friction and complex technical roadblocks

🎯 Requirements

• 10+ years of experience in technical account management, enterprise customer experience engineering, technical support leadership, or complex IT delivery. • 5+ years of direct people management experience overseeing technical, client-facing engineering teams. • Proven track record of scaling technical delivery teams, driving operational excellence, and maximizing Elite customer experience and retention. • Demonstrated capability to interface confidently with C-level executives, possessing the strong executive presence required to navigate complex organizational dynamics. • Experience collaborating closely with sales or account management organizations to achieve shared customer outcomes. • Deep knowledge of large-scale enterprise IT ecosystems, application integrations, and security architectures.

🏖️ Benefits

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)