Incident Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $84k - $116k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PingWind Inc. (SDVOSB)

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

PingWind Inc. is an SBA certified Service Disabled Veteran Owned Small Business (SDVOSB) that specializes in providing mission-critical services for Federal Government partners. The company's core capabilities include cybersecurity and information assurance, IT infrastructure optimization and management of cloud-based platforms, and supply chain and management consulting. By utilizing leading-edge technology and best practices, PingWind helps clients secure information, modernize systems, and optimize performance to achieve maximum efficiency. Based in Annandale, VA, PingWind supports more than 250 employees across 37 states.

📋 Description

• Lead incident management activities for FSA IAM systems • Ensure quick detection, response, and resolution of incidents to minimize disruption to FSA users, applications, and services • Follow FSA incident and problem management processes and guidelines for production and non-production incidents • Open or create FSA incident tickets for issues affecting systems or integrated applications • Join incident calls and examine logs • Provide updates to FSA leadership during major incidents • Deliver detailed initial assessment summaries • Notify impacted teams once issues are fixed • Perform real-time technical analysis • Review analytics for possible breaches • Escalate COTS/GOTS issues to vendors • Manage IAM-related incidents requiring support from other systems • Support incident management reporting from AIMS and PAS customers • Participate in security incident management • Provide incident and event analysis support • Deliver mandatory after-hours and peak period coverage as required

🎯 Requirements

• Required Clearance: Public Trust • Required Education: Bachelors Degree • Required Experience: 3 years • Strong knowledge of IT incident and problem management processes • Excellent ability to remain calm and lead under pressure during major incidents • Solid technical understanding of identity and access management systems • Clear verbal and written communication skills for updates and reporting • Ability to analyze logs, data, and system information quickly • Experience coordinating with technical teams, vendors, and stakeholders • Strong organizational skills to track actions, timelines, and resolutions • Familiarity with federal IT environments and compliance requirements • Availability and flexibility for after-hours and on-call support • Proficiency with ticketing systems and collaboration tools

🏖️ Benefits

• Eleven Federal Holidays • Paid Time Off accrued each pay period • Parental Leave • Three medical plan choices with generous employer contribution • Dental and Vision Insurance • Company paid Short-Term and Long-Term Disability • Company paid Life and AD&D Insurance • 401k with competitive matching and vesting schedule • Continuing education assistance • Medical, Dependent Care and Commuter Flexible Spending Accounts • Employee Assistance Program • Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass) • 529 College Savings Plan • Legal Insurance • Pet Insurance