Technical Support

Job not on LinkedIn

🔥 4 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $20 - $35 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Pioneer Academics

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

Education

Pioneer Academics is a virtual research institute that provides high school students worldwide with the opportunity to conduct advanced studies and research in various disciplines, including STEM, social sciences, and humanities. Respected for its selectivity and academic rigor, it is the only U. S. online college credit-bearing research program for high school students where participants work one-on-one with university professors to produce a full-length research paper. Since its inception in 2012, the program has engaged students from 58 countries.

📋 Description

• Support the setup, testing, and maintenance of forms, applications, rules, workflows, data, and events within Slate. • Identify, document, and resolve system errors or logic issues in collaboration with the Slate Captain; participate in testing new rules, automations, and builds before launch. • Create and refine queries and reports to support internal teams and ensure accurate and reliable data for decision-making. • Collaborate with the Slate Captain to create new portals for different user groups (e.g. parents, counselors, and internal staff) and enhance existing ones to improve the user experience and streamline processes. • Review and recommend process improvements to increase efficiency and ensure data integrity.

🎯 Requirements

• 2-4 years of hands-on experience with Slate CRM (configuration, query/report building, portal development, rules, and automations). • Proven ability to troubleshoot and test logic in Slate (e.g, rules not firing, filters not returning expected results). • Proficiency in query building and Configurable Joins. • Strong analytical, problem-solving, and attention to detail skills. • Ability to maintain confidentiality with student data. • Proficiency in using Slate features such as Deliver, Inbox, Scheduler, and Reader. • Understanding of admissions, application, or enrollment workflows. • Experience using Technolutions Knowledge Base, Community Forum, or Service Desk for problem-solving and learning. • Excellent time management and organizational skills. • Ability to work independently in a remote environment.